2.16 Inventory Scanner Error Messages on NetWare Servers

2001: Unable to open the log file filename. Error code = error_code

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Possible Cause: An error occurred while logging status information.
Action: Ensure that you have Write rights to the sys:\etc directory on the inventoried server. Re-execute the Inventory Agent. For more information, see Successful scans are not being transferred to the Inventory server.

2002: The initialization file filename is not found. Unable to start Inventory scanning

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Possible Cause: The Inventory Agent installation has not been completed successfully.
Possible Cause: The sys:\system\hwinvsrc.ini file on the inventoried server has been accidentally deleted.
Action: Reinstall the Inventory Agent. For more information, see Policy-Enabled Server Management Installation in Installation in the Novell ZENworks 7 Server Management Installation Guide.
Action: If the problem persists, contact Novell Support.

2003: Unable to load initialization file filename. Inventory scanning will not proceed

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Possible Cause: The Inventory Agent installation has not been completed successfully.
Possible Cause: The sys:\system\hwinvsrc.ini file on the inventoried server has been accidentally deleted.
Action: Reinstall the Inventory Agent. For more information, see Policy-Enabled Server Management Installation in Installation in the Novell ZENworks 7 Server Management Installation Guide.
Action: If the problem persists, contact Novell Support.

2004: The initialization file filename has been successfully loaded

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Informational
Explanation: The scanner initialization succeeded for the various inventory sources in the sys:\system\hwinvsrc.ini file on the inventoried server.

2005: Registration with the SNMP Manager Interface Entity layer failed. The error is message. Ensure that SNMP.NLM is loaded and operational

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: The Inventory scanner is unable to get the MIB-based inventory information.
Action: Ensure that snmp.nlm is loaded.
Action: If the problem persists, contact Novell Support.

2006: SNMP Manager Interface Entity Layer information: message scan status = message

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Informational
Explanation: This message displays the scanner results for the MIB-based inventory information.

2007: API results: message error code = error_code

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Informational
Explanation: This message displays the scanner results for the SDK-based inventory information.

2008: An import error in message information. Error code = error_code. The mapping files might have changed. Restore the original mapping files

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Possible Cause: The scanner's dependent MAP files have been tampered with.
Action: Reinstall the Inventory Agent. For more information, see Policy-Enabled Server Management Installation in Installation in the Novell ZENworks 7 Server Management Installation Guide.
Action: If the problem persists, contact Novell Support.

2009: Intermediate file information: the possible problem is message

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Informational
Explanation: The scanner results indicate some failures while retrieving inventory information.
Action: Ignore the message.

2010: Unable to read the initialization file filename. Inventory scanning will not proceed

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Possible Cause: The Inventory Agent installation has not been successfully completed.
Possible Cause: The sys:\system\hwinvsrc.ini file on the inventoried server has been accidentally deleted.
Action: Reinstall the Inventory Agent. For more information, see Policy-Enabled Server Management Installation in Installation in the Novell ZENworks 7 Server Management Installation Guide.
Action: If the problem persists, contact Novell Support.

2011: Unable to load the contents of the file filename. Inventory scanning will not proceed

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Possible Cause: The scanner's dependent MAP files have been tampered with.
Action: Reinstall the Inventory Agent. For more information, see Policy-Enabled Server Management Installation in Installation in the Novell ZENworks 7 Server Management Installation Guide.
Action: If the problem persists, contact Novell Support.

2012: Unable to read the mapping file filename. The Inventory scanning results may not be accurate

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Possible Cause: The scanner's dependent MAP files have been tampered with.
Action: Reinstall the Inventory Agent. For more information, see Policy-Enabled Server Management Installation in Installation in the Novell ZENworks 7 Server Management Installation Guide.
Action: If the problem persists, contact Novell Support.

2013: An internal error message occurred in the API interface. The mapping files might have changed. Restore the original mapping files

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Possible Cause: The scanner's dependent MAP files have been tampered with.
Action: Reinstall the Inventory Agent. For more information, see Policy-Enabled Server Management Installation in Installation in the Novell ZENworks 7 Server Management Installation Guide.
Action: If the problem persists, contact Novell Support.

2014: An internal error message occurred in the SNMP interface. The mapping files might have changed. Restore the original mapping files

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Possible Cause: The scanner's dependent MAP files have been modified. This affects the inventory scan results.
Action: Reinstall the Inventory Agent. For more information, see Policy-Enabled Server Management Installation in Installation in the Novell ZENworks 7 Server Management Installation Guide.
Action: If the problem persists, contact Novell Support.

2015: Unable to write the internal system ID and .str filename to a persistent store

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: The scanner is unable to update its internal references.
Action: Ensure that there is sufficient disk space on the inventoried server.
Action: Ensure that you have Write rights to the sys:\system directory on the inventoried server.

2016: Unable to read the internal system ID from the persistent store. If this error persists, for more information see the ZENworks 7 Server Management error message documentation at http://www.novell.com/documentation

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: The scanner is unable to read its internal references from guid.zfs because the file might have been tampered with.
Action: Delete the sys:\system\guid.zfs file and re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.

2017: An internal error occurred in NWUSStandardUnicodeInit. Error code = error_code

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred while initializing Unicode*. The inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2018: An internal error occurred in NWUSByteToUnicode. Error code = error_code

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred while converting to Unicode. The inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2019: An internal error occurred in NWUSUnicodeToByte. Error code = error_code

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred while converting from Unicode. The inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2020: Unable to procure qualified DN and Tree name. Error code = error_code

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred while scanning for eDirectory information. The inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2021: Unable to import symbol from MPKSCAN.NLM. Software inventory scanning will not be done

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred while scanning software inventory information.
Action: Do the following:

  1. Stop the ZENworks service by entering exit at the ZENworks Server Management console prompt.

  2. Stop the current instance of the Inventory Agent by executing sys:\system\invagentstop.ncf.

  3. Start the ZENworks service by entering sys:\zenworks\zfs at the server console prompt.

  4. Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.

Action: If the problem persists, contact Novell Support.

2022: Hardware scanning failed. The Inventory scan results will not be available

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred while scanning. The inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2023: Unable to generate the .str file. Error code = error_code. The Inventory scan results will not be available

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred while writing inventory scan results.
Action: Ensure that there is sufficient disk space on the inventoried server.
Action: Ensure that you have Write rights to the sys:\system directory.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2024: Unable to create the .str file. Error is message. The Inventory scan results will not be available

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred while writing inventory scan results.
Action: Ensure that there is sufficient disk space on the inventoried server.
Action: Ensure that you have Write rights to the sys:\system directory.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2025: Software scanning failed. Error code = error_code. The software inventory scan results will not be available

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Informational
Explanation: An error occurred while scanning for the software inventory information.
Action: Ensure that there is sufficient disk space on the inventoried server.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2028: An internal error occurred. Unable to initialize the hardware classes

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred in the inventory scan during initialization.
Action: Ensure that there is sufficient disk space on the inventoried server.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2029: Unable to continue scanning. Load the MPKSCAN.NLM software inventory helper application

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred while scanning inventory. The inventory scan results are not available.
Action: Do the following:

  1. Stop the ZENworks service by entering exit at the ZENworks Server Management console prompt.

  2. Stop the current instance of the Inventory Agent by executing sys:\system\invagentstop.ncf.

  3. Start the ZENworks service by entering sys:\zenworks\zfs at the server console prompt.

  4. Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.

Action: If the problem persists, contact Novell Support.

2030: Scanning terminated unsuccessfully. The inventory scan results will not be available

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred while scanning inventory.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2031: Unable to unload the MPKSCAN.NLM software inventory helper application

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Informational
Explanation: An error occurred while unloading the helper NLM™ (NetWare Loadable Module™).

2032: The hardware inventory helper application, INVAID.NLM was not loaded. System Management (SMBIOS) hardware inventory will not be available

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Informational
Explanation: The hardware inventory scan results might be inaccurate.
Action: Do the following:

  1. Stop the ZfS service by entering exit at the ZENworks console screen.

  2. Stop the current instance of the Inventory Agent by executing sys:\system\invagentstop.ncf.

  3. Start the ZfS service by entering sys:\zenworks\zfs at the server console prompt.

  4. Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.

Action: If the problem persists, contact Novell Support.

2033: An internal error occurred in the INVAID.NLM hardware inventory helper application. System Management (SMBIOS) hardware inventory will not be available

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Informational
Explanation: The hardware inventory scan results might be inaccurate.
Action: Do the following:

  1. Stop the ZfS service by entering exit at the ZENworks console screen.

  2. Stop the current instance of the Inventory Agent by executing sys:\system\invagentstop.ncf.

  3. Start the ZfS service by entering sys:\zenworks\zfs at the server console prompt.

  4. Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.

Possible Cause: The inventoried server does not support System Management BIOS (SMBIOS) standards.

2034: Unable to unload the INVAID.NLM hardware inventory helper application

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Informational
Explanation: An error occurred while unloading the helper NLM.

2035: An internal error occurred in NWUXLoadByteUnicodeConverter. Error code = error_code

Source: ZENworks Server Management, Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Possible Cause: An error occurred in loading Unicode converters. The software inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2036: Unable to read the .str filename from the persistent store. If this error persists, for more information see the ZENworks 7 Server Management error message documentation at http://www.novell.com/documentation

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Possible Cause: The scanner is unable to read its internal references from guid.zfs because the file may have been tampered with.
Action: Do the following:

  1. Delete the sys:\system\guid.zfs file.

  2. Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.

2037: Unable to reset the filename file. The Log file will not be available with correct entries

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Informational
Explanation: An error occurred while resetting log file. The contents of the log file are not accurate.
Action: Do the following:

  1. Stop the ZENworks service by entering exit at the ZENworks console prompt. Wait till it is stopped completely.

  2. Stop the current instance of Inventory Agent by executing sys:system\invagentstop.ncf

  3. Delete invagent.log and invnatve.log from the sys:\etc directory on the inventoried server.

  4. Start the ZENworks service by entering sys:\zenworks\zfs at the server console prompt.

2038: Unable to log status in the filename file. The Log file will not be available with correct entries

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Informational
Explanation: An error occurred while logging the status of the scan execution.
Action: Ensure that there is sufficient disk space on the inventoried server.
Action: Ensure that you have Write rights to the sys:\etc directory on the inventoried server.

2040: An internal error error_code occurred while getting the server details. The Inventory scan will terminate unsuccessfully

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.

2041: An internal error error_code occurred while attaching NLM to the file server. The Inventory scan will terminate unsuccessfully

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred in the scanner's execution. The inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.

2042: An internal error error_code occurred in LoginObject( ). The Inventory scan results might not be accurate

Source: ZENworks Server Management, Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred in the scanner's execution. The inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.

2043: An internal error error_code occurred in getting the NDS Tree name. The Inventory scan results might not be accurate

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Informational
Explanation: An error occurred in the scanner's execution. The inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.

2044: An error error_code occurred while initializing internal Classes. The Inventory scan will terminate unsuccessfully

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred in the scanner's execution. The inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2045: An error error_code occurred while initializing the internal custom dictionary. The Inventory scan will terminate unsuccessfully

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred in the scanner's execution. The software inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2046: An error error_code occurred while loading the custom dictionary. The software inventory scan results might not be accurate

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred in the scanner's execution. The software inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2047: An error error_code occurred while initializing internal rules. The Inventory scan will terminate unsuccessfully

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred in the scanner's execution. The software inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2048: An error error_code occurred while loading rules. The software inventory scan results might not be accurate

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Informational
Explanation: An error occurred in the scanner's execution. The software inventory scan results might be inaccurate.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2051: An internal error occurred in memory allocation when a single processor was online. The Inventory scan will terminate unsuccessfully

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred in the scanner’s execution. The software inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2052: An internal error error_code occurred in fSWScanInit( ). The Inventory scan will terminate unsuccessfully

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred in the scanner's execution. The software inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2053: An internal error occurred in memory allocation when processor(s) were online. The Inventory scan will terminate unsuccessfully

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred in the scanner's execution. The software inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2054:An internal error error_code occurred in fSWScanInitWork( ). The Inventory scan will terminate unsuccessfully

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred in the scanner's execution. The software inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2055: An internal error error_code occurred in fSWScanStartWork( ). The Inventory scan will terminate unsuccessfully

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred in the scanner's execution. The software inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2056: An internal error error_code occurred in the software scan

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred in the scanner's execution. The software inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2057: An error error_code occurred in procuring the number of installed products. The software inventory scan results will not be available

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred in the scanner's execution. The software inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2058: An error error_code occurred while generating the internal Software report. The software inventory scan results will not be available

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Critical
Explanation: An error occurred in the scanner's execution. The software inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2059: An error error_code occurred in initializing Thread. The software inventory scan results might not be accurate

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Informational
Explanation: An error occurred in the scanner's execution. The software inventory scan results are inaccurate.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2060: An error error_code occurred in initializing WorkToDo message. The software inventory scan results might not be accurate

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Informational
Explanation: An error occurred in the scanner's execution. The software inventory scan results are inaccurate.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2061: An error error_code occurred while scheduling WorkToDo message. The software inventory scan results might not be accurate

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Informational
Explanation: An error occurred in the scanner's execution. The software inventory scan results are inaccurate.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2062: error_code volume is inactive. The software inventory for this volume will not be available

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Informational
Explanation: An error occurred in the scanner's execution. The software inventory scan results are inaccurate.
Action: Re-execute the Inventory Agent after mounting the volume. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

2063: Did not scan any installed products. Software inventory will not be available

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Informational
Action: Ensure that hostmib.nlm is loaded, and then re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.

2065: Unable to locate the _DMI structures. System Management (SMBIOS) hardware inventory will not be available

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Informational
Possible Cause: The inventoried server does not support the System Management BIOS (SMBIOS) standards. The SMBIOS-based hardware inventory is not reported.
Action: Contact the server's hardware vendor.

2066: The _DMI structures do not checksum to 00h. System Management (SMBIOS) hardware inventory will not be available

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Informational
Possible Cause: The inventoried server does not support the System Management BIOS (SMBIOS) standards. The SMBIOS-based hardware inventory is not reported.
Action: Contact the server's hardware vendor.

2067: The _SM_ Structure Entry Point structure does not checksum to 00h. System Management (SMBIOS) hardware inventory scan results might not be accurate

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Informational
Possible Cause: The inventoried server does not support the System Management BIOS (SMBIOS) standards. The SMBIOS-based hardware inventory is not reported.
Action: Contact the server's hardware vendor to procure a BIOS that supports SMBIOS.

2068: Unable to read the DMI BIOS structures. System Management (SMBIOS) hardware inventory will not be available

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Informational
Possible Cause: The inventoried server does not support the System Management BIOS (SMBIOS) standards. The SMBIOS-based hardware inventory is not reported.
Action: Contact the server's hardware vendor to procure a BIOS that supports SMBIOS.

2069: Unable to open the inventory information file filename. Error code = error_code. System Management (SMBIOS) hardware inventory will not be available

Source: ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers
Severity: Informational
Possible Cause: The SMBIOS-based hardware inventory is not reported because the results could not be piped to the main scanner application.
Action: Ensure that there is sufficient disk space on the inventoried server.
Action: Ensure that you have Write rights to the sys:\system directory.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: If the problem persists, contact Novell Support.

093: Inventory Scanning is disabled

Source: ZENworks Server Management; Server Inventory; Scanner
Severity: Informational
Possible Cause: The Enable Scan of Machines option is not selected in the Inventory Service object's property page.
Action: To start the Inventory scanning, select the Enable Scan of Machines option in the Inventory Service object's property page. For more information, see Configuring the Inventory Service Object in Server Inventory in the Novell ZENworks 7 Server Management Administration Guide.