2.17 Inventory Scanner Error Messages on Windows Servers

2001: Unable to open the log file filename. Error code = error_code

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Critical
Possible Cause: An error occurred in logging information.
Action: Ensure that you have Write rights to the windows or the windows temp directory. Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent by using the policy engine.

2002: The inventory scan has terminated unsuccessfully

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Critical
Explanation: An error occurred in the scanning procedure. The inventory scan results are not available.
Action: Refer to the invagent.log and invnatve.log files located in the windows or windows temp directory for additional information. Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent by using the policy engine.

2003: Initiating the hardware inventory scan

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Informational
Explanation: The hardware inventory scan is being initiated. There will be no scanning for software inventory.

2005: An internal error error_code occurred in creation of the event synchronization object. The inventory scan will terminate unsuccessfully

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Critical
Explanation: An error occurred in the scanning procedure. The inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent by using the policy engine.
Action: If the problem persists, contact Novell Support.

2006: An internal error error_code occurred in using the event synchronization object. The inventory scan will terminate unsuccessfully

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Critical
Explanation: An error occurred in the scanning procedure. The inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent by using the policy engine.
Action: If the problem persists, contact Novell Support.

2007: An internal error error_code occurred in using the event synchronization object. Unable to stop the inventory scan

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Warning
Explanation: An error occurred in stopping the Inventory Agent.
Action: Execute Inventory_Agent_installation_directory\ invagentstop.bat to stop the Inventory Agent.
Action: If the problem persists, contact Novell Support.

2008: Unable to initialize WMI

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Warning
Explanation: The scanning procedure does not leverage WMI for inventory information.
Action: Ensure that the latest support packs are installed on the inventoried server. For more information, see Preparation in the Novell ZENworks 7 Server Management Installation Guide.

2009: Unable to initialize COM

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Warning
Explanation: The scanning procedure does not leverage WMI for inventory information.
Action: Ensure that the latest support packs are installed on the inventoried server. For more information, see Preparation in the Novell ZENworks 7 Server Management Installation Guide.
Action: Ensure that the WMI core is installed and functional.
Action: If the problem persists, contact Novell Support.

2010: Unable to initialize COM Security

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Warning
Explanation: The scanning procedure does not leverage WMI for inventory information.
Action: Ensure that the latest support packs are installed on the inventoried server. For more information, see Preparation in the Novell ZENworks 7 Server Management Installation Guide.
Action: If the problem persists, contact Novell Support.

2011: Unable to create Wbem Locator Interface. This might be because WMI is not installed

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Warning
Explanation: The scanning procedure does not leverage WMI for inventory information.
Action: Ensure that the latest support packs are installed on the inventoried server. For more information, see Preparation in the Novell ZENworks 7 Server Management Installation Guide.
Action: If the problem persists, contact Novell Support.

2012: Unable to connect to the WMI Server

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Warning
Explanation: The scanning procedure does not leverage WMI for inventory information.
Action: Ensure that the latest support packs are installed on the inventoried server. For more information, see Preparation in the Novell ZENworks 7 Server Management Installation Guide.
Action: If the problem persists, contact Novell Support.

2013: Unable to register in to the DMI Service Layer

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Warning
Explanation: The scanning procedure does not leverage WMI for inventory information.
Action: Ensure that the DMI service layer and support from the specific vendor are installed and functional.

2014: Insufficient memory. Close some applications for the inventory scan to run successfully

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Critical
Explanation: An error occurred in the scanning procedure. The inventory scan results are not available.
Action: Ensure that there is sufficient disk space and memory on the inventoried server. Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent by using the policy engine.
Action: Ensure that the ZENworks 7 Server Management system requirements are met. For more information, see Preparation in the Novell ZENworks 7 Server Management Installation Guide.
Action: If the problem persists, contact Novell Support.

2015: The scanner configuration file for Jaz and Zip drives was not found. The inventory scan results may not be accurate

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Informational
Explanation: This version of the Inventory scanner does not support scanning for Jaz* and Zip* drivers.

2016: Unable to initialize. The inventory scan will terminate unsuccessfully

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Critical
Explanation: An error occurred in the scanning procedure. The inventory scan results are not available.
Action: Refer to invagent.log and invnatve.log located in the windows or windows temp directory for any additional information. Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent by using the policy engine.
Action: If the problem persists, contact Novell Support.

2017: Unable to get the MAC Address of this server

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Critical
Explanation: An error occurred in the scanning procedure. The inventory scan results are not available.
Action: Check network support of the inventoried server and ensure that the server is able to ping remote servers.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent by using the policy engine.

2018: Unable to get the sequence number to be used in reporting inventory

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Critical
Explanation: An error occurred in the scanning procedure. The inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent by using the policy engine.
Action: If the problem persists, contact Novell Support.

2019: Unable to generate the .str filename. The inventory scan will terminate unsuccessfully

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Critical
Explanation: An error occurred in the scanning procedure. The inventory scan results are not available.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent by using the policy engine.
Action: If the problem persists, contact Novell Support.

2020: The Software scan option is not enabled in the Inventory Policy. The software inventory will not be available

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Informational
Explanation: Scanning for the software inventory has not been enabled in the Server Inventory policy. The software inventory information is not available.

IMPORTANT:This error can occur if a ZENworks for Servers 3.x inventoried server sends inventory data to a ZENworks 7 Server Management Inventory server.

Action: Enable the software scan option in the Inventory policy. For more information, see the ZENworks for Servers 3.0.2 documentation Web site

2021: Unable to set the event synchronization state to error_code. This may lead to unpredictable behavior of the Inventory Agent. To correct the problem for more information see the ZSM 7 error message documentation at http://www.novell.com/documentation

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Critical
Explanation: An error occurred while scanning. The inventory scan results are inaccurate.
Action: Stop the current instance of the Inventory Agent by running Inventory_Agent_installation_directory\ invagentstop.bat
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent by using the policy engine.
Action: If the problem persists, contact Novell Support.

2022: Unable to stop the inventory scan, for more information see the ZSM 7 error message documentation at http://www.novell.com/documentation

Source: ZENworks Server Management; Inventory scanner on Windows servers
Severity: Warning
Action: Refer to Troubleshooting the Inventory Scanner or Inventory Agent on Windows Servers.

2023: The inventory scan failed. The inventory scan results will not be available

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Critical
Explanation: An error occurred while scanning. The inventory scan results are inaccurate.
Action: Do the following:

  1. Stop the current instance of the Inventory Agent by running Inventory_Agent_installation_directory\ invagentstop.bat.

  2. Refer to invagent.log and invnatve.log located in the windows or windows temp directory for additional information.

  3. Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent by using the policy engine.

Action: If the problem persists, contact Novell Support.

2024: Unable to write the internal system ID and .str filename to a persistent store

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Critical
Explanation: The scanner is unable to update its internal references.
Action: Ensure that there is sufficient disk space on the inventoried server.
Action: Ensure that you have Write rights to the root_directory:\invscan directory, where Root_directory is the drive where Windows is installed.

2025: Unable to read the internal system ID from the persistent store

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Critical
Possible Cause: The scanner is unable to read its internal references from root_directory:\invscan\guid.zfs because the file might have been tampered with.
Action: Do the following:

  1. Delete the root_directory:\invscan\guid.zfs file, where root_directory is the drive where Windows is installed.

  2. Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent by using the policy engine.

2026: Unable to read the internal .str filename from the persistent store

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Critical
Possible Cause: The scanner is unable to read its internal references from root_directory:\invscan\guid.zfs because the file might have been tampered with.
Action: Do the following:

  1. Delete the root_directory:\invscan\guid.zfs file, where root_directory is the drive where Windows is installed.

  2. Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent by using the policy engine.

2027: Unable to get the IP Address of this server

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Critical
Explanation: An error occurred in the scanning procedure. The inventory scan results are inaccurate.
Action: Check network support of the inventoried server and ensure that the required TCP/IP configuration is done.

2028: Unable to free memory allocated for the inventory scanning

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Warning
Action: Contact Novell Support.

2029: Microsoft Installer (MSI) is not installed on this server

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Informational
Explanation: The MSI-based software inventory information is not reported.
Action: Ensure that MSI support is installed and functional.
Action: Ensure that the ZENworks 7 Server Management system requirements are met. For more information, see Preparation in the Novell ZENworks 7 Server Management Installation Guide.

2030: Unable to scan software using Microsoft Installer (MSI)

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Informational
Explanation: The MSI-based software inventory information is not reported.
Action: Ensure that MSI support is installed and functional.

2032: Unable to create the .str file

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Critical
Explanation: An error occurred in the scanning procedure. The inventory scan results are not available.
Action: Ensure that there is sufficient disk space on the inventoried server.
Action: Ensure that you have Write rights to the windows, the windows temp and the root_directory:\invscan directories. Root_directory is the drive where Windows is installed.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent by using the policy engine.

2033: Unable to write to the .str file

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Critical
Explanation: An error occurred in the scanning procedure. The inventory scan results are not available.
Action: Ensure that there is sufficient disk space on the inventoried server.
Action: Ensure that you have Write rights to the windows, the windows temp and the root_directory:\invscan directories. Root_directory is the drive where Windows is installed.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent by using the policy engine.

2034: Unable to flush buffers to the .str file

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Critical
Explanation: An error occurred in the scanning procedure. The inventory scan results are not available.
Action: Ensure that there is sufficient disk space.
Action: Ensure that you have Write rights to the windows, the windows temp and the root_directory:\invscan directories. Root_directory is the drive where Windows is installed.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent by using the policy engine.

2035: Unable to read the Software Rules file

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Warning
Explanation: An error occurred in the scanning procedure. The software inventory information is not reported using rules.
Action: Ensure that the Server Inventory policy has been configured properly. For more information, see Configuring the Server Inventory Policy in Server Inventory in the Novell ZENworks 7 Server Management Administration Guide.

2036: The Software Rules file is corrupted and cannot be used to scan software

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Warning
Explanation: An error occurred in the scanning procedure. The software inventory information are not reported using rules.
Action: Ensure that the Server Inventory policy has been configured properly. For more information, see Configuring the Server Inventory Policy in Server Inventory in the Novell ZENworks 7 Server Management Administration Guide.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent by using the policy engine.

2037: The Custom Scan file is corrupted and cannot be used to scan software

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Warning
Explanation: An error occurred in the scanning procedure. The software inventory information is not reported using custom configuration.
Action: Ensure that the Server Inventory policy has been configured properly. For more information, see Configuring the Server Inventory Policy in Server Inventory in the Novell ZENworks 7 Server Management Administration Guide.
Action: Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent by using the policy engine.

2038: Unable to read the Custom Scan file

Source: ZENworks Server Management; Server Inventory; Inventory scanner on Windows servers
Severity: Warning
Explanation: An error occurred in the scanning procedure. The software inventory information is not reported using custom configuration.
Action: Ensure that the Server Inventory policy has been configured properly. For more information, see Configuring the Server Inventory Policy in Server Inventory in the Novell ZENworks 7 Server Management Administration Guide.

093: Inventory Scanning is disabled

Source: ZENworks Server Management; Server Inventory; Scanner
Severity: Informational
Possible Cause: The Enable Scan of Machines option is not selected in the Inventory Service object's property page.
Action: To start the Inventory scanning, select the Enable Scan of Machines option in the Inventory Service object's property page. For more information, see Configuring the Inventory Service Object in Server Inventory in the Novell ZENworks 7 Server Management Administration Guide.