3.3 Troubleshooting .Str and .Zip File Transfer

The .Str files have not been transferred

Source: ZENworks Server Management; Server Inventory; .Str and .Zip File Transfer
Action: Ensure that the Scan Collector is up and running.
Action: Ensure that the ZENworks Web Server is up and running.
Action: If an error message is displayed, refer to Sender and Receiver Error Messages to troubleshoot the error.
Action: If you have not configured the XML proxy, ensure that the value of Port1 in the Inventory_Agent_installation_directory\ zws.properties file is same as the value of Port1 in the ZENworks_Web_Server_installation_directory\ zws.properties file on the Inventory server.

If you have configured the XML proxy, ensure that the following conditions are met:

  • The XML proxy port number entered in the Server Inventory policy is the same as the value of Port2 in the XML_proxy_installation_directory\zws.properties.

  • The value of Port1 in the XML_proxy_installation_directory\zws.properties file is the same as the value of Port1 in the ZENworks_Web_Server_installation_directory\ zws.properties file on the next-level Inventory server.

The Sender is unable to transfer the .Zip files to the Receiver

Source: ZENworks Server Management; Server Inventory; .Str and .Zip File Transfer
Action: Ensure that the Receiver is up and running.
Action: Ensure that the ZENworks Web Server is up and running.
Action: If an error message is displayed, refer to Sender and Receiver Error Messages to troubleshoot the error.
Action: If you have not configured the XML proxy, ensure that the value of Port1 in the ZWS_installation_directory\zws.properties file on the lower-level Inventory server is same as the value of Port1 in the ZENworks_Web_Server_installation_directory\ zws.properties file on the next-level Inventory server.

If you have configured the XML proxy, ensure that the following conditions are met:

  • The XML proxy port number entered in the Roll-Up policy is the same as the value of Port2 in the XML_proxy_installation_directory\zws.properties.

  • The value of Port1 in the XML_proxy_installation_directory\zws.properties file is the same as the value of Port1 in the ZENworks_Web_Server_installation_directory\ zws.properties file on the Inventory server.