3.9 Troubleshooting the Inventory Summary

The Inventory Summary window does not display the IP/IPX inventory information

Source: ZENworks Server Management; Server Inventory; Inventory Summary
Possible Cause: The Inventory scanner depends on hostmib.nlm to get information associated with the IP/IPX™ stack. If hostmib.nlm is not loaded, the IP/IPX inventory information is not displayed in the Inventory Summary window.
Action: Ensure that hostmib.nlm has been loaded on the NetWare server.

If hostmib.nlm is not loaded, you must load it before scheduling the inventory scan. For more information on loading hostmib.nlm, see hostmib.nlm Load Parameters in Management and Monitoring Services in the Novell ZENworks 7 Server Management Administration Guide.

The Inventory Summary window does not display the Representative File Information data or displays the message “No Information Found” when you select the Representative File Information attribute

Source: ZENworks Server Management; Server Inventory; Inventory Summary
Action: Refresh the Inventory Summary window.

When you invoke the Inventory Summary on a Japanese inventoried machine, the enum values might be displayed in French

Source: ZENworks Server Management; Server Inventory; Inventory Summary
Action: Before invoking the Inventory Summary, you must run the AddEnums utility to add the non-English enum values. For more information about how to run the AddEnums utility, see Adding Non-English Enumerated Values for Inventory Attributes into the Inventory Database in Server Inventory in the Novell ZENworks 7 Server Management Administration Guide.