3.10 Troubleshooting the Inventory Reports

When you export an Inventory report to PDF, the location to save the file is not requested

Source: ZENworks Server Management; Server Inventory; Inventory Reports
Possible Cause: When you run an Inventory report, exportmoduller.dll and crtslv.dll are automatically registered on the machine.

This error occurs if the registration of these DLLs is corrupted.

Action: Before generating Inventory reports, do the following on the machine where you run the Inventory report:

  1. Open the Registry Editor.

  2. Delete HKEY_CLASSES_ROOT\ExportModeller.EMAdornments.

You are unable to export Inventory Reports to PDF if the Inventory data is stored in an MS SQL Database

Source: ZENworks Server Management; Server Inventory; Inventory Reports
Possible Cause: You are trying to export Inventory reports using an instance of ConsoleOne that has been copied to the machine and not installed.
Action: Invoke ConsoleOne from the machine where you have installed it and export the Inventory reports.

When you invoke the Inventory Reports on a Japanese inventoried machine, the enum values might be displayed in French

Source: ZENworks Server Management; Server Inventory; Inventory Reports
Action: Before invoking an Inventory Report, you must run the AddEnums utility to add the non-English enum values. For more information about how to run the AddEnums utility, see Adding Non-English Enumerated Values for Inventory Attributes into the Inventory Database in Server Inventory in the Novell ZENworks 7 Server Management Administration Guide.