3.14 Troubleshooting the Inventory Installation on Linux

The Windows inventoried server displays a message that the . str files are successfully transferred to the Linux Inventory server, but the .str files are not found on the Linux Inventory server

Source: ZENworks Server Management; Server Inventory; Inventory Installation on Linux
Possible Cause: Samba is not up and running on the Linux Inventory server.
Action: Do the following:

  1. Check if Samba is up and running by entering the following commands at the Linux Inventory server prompt:

    /etc/init.d/smb status

    /etc/init.d/nmb status

  2. If any of the services are not running, start the service by entering the following command:

    /etc/init.d/service_name start

Action: If the Inventory server is running on SLES, ensure that the NetBIOS name is unique, that it is different from the server name, and that it contains a maximum of 15 characters.
Action: If the Inventory server is running on OES Linux, ensure that the server's DNS name is same as the server name.
Possible Cause: The Samba version installed on the Inventory server is not the version recommended by ZENworks 7 Server Management.
Action: Ensure that the Samba version running on the Inventory server is 3.0.9-2.6.

On a Linux Inventory server, the Inventory service abruptly terminates if it is started manually

Source: ZENworks Server Management; Server Inventory; Inventory Installation on Linux
Possible Cause: The ZWS service is running using the /etc/init.d/novell-zfs status.
Action: Restart the ZWS service using /etc/init.d/novell-zfs start.
Possible Cause: If the Linux Inventory server is a Standalone server with Sybase database, the Sybase database might be runnin using the /etc/init.d/novell-zdm-sybase status.
Action: Restart the Sybase database using /etc/init.d/novell-zdm-sybase start.