6.1 Atlas Manager Error Messages

An error occurred while retrieving objects from the server. Ensure that Atlas Manager is running at the server, and refresh the ZENworks Server Management sites to see the view again

Source: ZENworks Server Management; Management and Monitoring Services; Atlas Manager
Possible Cause: Atlas Manager is not running at the site server.
Action: Check if Atlas Manager is running at the site server:

  1. Check the log files generated in ZENworks_installation_directory\zenworks\mms\ logfiles\sloader.

  2. Select the sloader-bignumber.txt file that contains the latest modified time stamp.

  3. Search for the following string:

    AtlasManager:CmdServerObjThread.java :com.novell.managewise.AtlasCmdServerObj[XXXXX] is ready.

    (XXXXX will be replaced by some detailed information in the file.)

    If this string does not exist, you might need to wait for about 4-5 minutes for the services to start. If they do not start automatically, you need to restart them.

Possible Cause: The ZENworks Server Management server processes were stopped and restarted when ConsoleOne® was running.
Action: Perform the following tasks:

  1. In ConsoleOne, select ZENworks Server Management Site.

  2. Click Refresh.

    If the error message persists, close the ConsoleOne session that is currently running. Launch ConsoleOne again.

Possible Cause: The ConsoleOne snap-ins and the site server have different ZENworks Server Management versions.
Action: Perform the following tasks:

  1. Ensure that the ConsoleOne snap-ins and the site server are using the same ZENworks Server Management version. The ZENworks for Servers 3.x snap-ins do not work with the ZENworks 7 Server Management site server, and vice versa.

  2. Install the latest ZENworks Server Management version of the snap-ins on the console and the latest version of the site server on the server and restart the processes.

Could not connect to Atlas Manager at IP_address

Source: ZENworks Server Management; Management and Monitoring Services; Atlas Manager
Possible Cause: Atlas Manager is not running at the ZENworks Server Management server.
Action: Check if Atlas Manager is running:

  1. Check the log files generated in ZENworks_installation_directory\zenworks\mms\ logfiles\sloader.

  2. Select the sloader-bignumber.txt file, which contains the latest modified time stamp.

  3. Search for the following string:

    AtlasManager:CmdServerObjThread.java:com.novell.managewise.AtlasCmdServerObj[XXXXX] is ready.

    (XXXXX will be replaced by some detailed information in the file).

    If this string does not exist, you might need to wait for about 4-5 minutes for the services to start. If they do not start automatically, you need to restart them.

Possible Cause: The ZENworks Server Management server processes were stopped and restarted when ConsoleOne was running.
Action: Perform the following tasks:

  1. In ConsoleOne, select the ZENworks Server Management Site.

  2. Click Refresh.

    If the error message persists to display, close the ConsoleOne session that is currently running. Launch ConsoleOne again.

Possible Cause: The ConsoleOne version and the site server have different ZENworks Server Management versions.
Action: Perform the following tasks:

  1. Ensure that the ConsoleOne snap-ins and the site server have the same ZENworks Server Management version. The ZENworks for Servers 3.x snap-ins do not work with ZENworks 7 Server Management site server, and vice versa.

  2. Install the latest ZENworks Server Management version on the console and the server and restart the processes.

The network number of at least one interface must match with the network number of the segment

Source: ZENworks Server Management; Management and Monitoring Services; View Builder
Severity: Important
Explanation: This error occurs while adding a node using the Database Object editor in an unnumbered link segment.
Possible Cause: ZENworks 7 Server Management does not support adding a node to an unnumbered link segment using the Database Object Editor.