6.5 Management and Monitoring Services Reports Error Messages

ZENworks Reporting requires Microsoft Access Data Component (MDAC) version 2.6 or later. You must install the recommended MDAC version

Source: ZENworks Server Management; Management and Monitoring Services; Reporting
Severity: Critical
Possible Cause: The MDAC version you have installed on you Management server is not the recommended version. As a minimum requirement, you must install MDAC 2.6 SP1 to run MMS reports on Windows NT.
Action: Check the MDAC version of the you have installed.

  1. From the desktop console, click Start > Settings > Control Panel > ODBC Data Sources.

  2. Select the About tab. The minimum version required is 3.520.7326.0

  3. Upgrade the ODBC core components if the version does not match the minimum required version specified. Download the MDAC 2.6 SP1 from the Microsoft Download Center.

Unable to connect to the database. Ensure that the database is up and running

Source: ZENworks Server Management; Management and Monitoring Services; Reporting
Severity: Warning
Possible Cause: The MMS database is not up and running.
Action: Ensure that the MMS database is up and the MMS database is loaded on the database server.
Possible Cause: The network connection is down.
Action: Ensure that the network connection is up.

Unable to log into the database. Ensure that the ODBC driver is installed properly

Source: ZENworks Server Management; Management and Monitoring Services; Reporting
Severity: Warning
Possible Cause: The driver provided with the ZENworks Server Management Companion CD is not installed.
Action: You must install the ODBC client on the machine from the ZENworks 7 Companion 2 CD. The ODBC client sybaseodbc.zip is available in the \database drivers directory on the ZENworks 7 Companion 2 CD.
Possible Cause: The driver files are copied at a location other than the default location.
Action: Do the following:

  1. Ensure that the following files are present in c:programfiles\sybase\adaptive server anywhere 8.0\win32:

    • dbcon8.dll
    • dblgen8.dll
    • dbodbc8.dll

  2. If you are unable to locate the above files, install the Sybase ODBC driver again. If you are unable to copy the DLLs to the c:\programfiles\sybase\adaptive server anywhere 8.0\win32 directory, you must manually change the all the occurrences of the path in the sybaseodbc.reg file. Double-click sybaseodbc.reg to install the driver again.