7.2 Troubleshooting Atlas Manager

I do not see any objects when I click on ZENworks Server Management sites in ConsoleOne

Severity: ZENworks 7 Server Management; Management and Monitoring Services; Atlas Manager
Possible Cause: You are not logged on to the tree that contains the ZENworks Server Management site server.
Action: Log in to the appropriate tree.
Possible Cause: You are logged in as a user who does not have the appropriate role and scope assigned.
Action: Log in as a user with the appropriate roles and scope assigned.

I do not see the Atlas when I click the site server object

Severity: ZENworks 7 Server Management; Management and Monitoring Services; Atlas Manager
Possible Cause: The ConsoleOne snap-ins and the site server have different ZENworks Server Management versions.
Action: Perform the following tasks:

  1. Ensure that the ConsoleOne snap-ins and the site server are using the same ZENworks Server Management version. The ZENworks for Servers 3.x snap-ins do not work with ZENworks 7 Server Management site server, and vice versa.

  2. Install the latest ZENworks Server Management version of the snap-ins on the console and the latest version of the site server on the server and restart the processes.

Possible Cause: The site server processes are not running on the server.
Action: Restart the ZENworks Server Management processes on the server. Wait for about 5-6 minutes and launch ConsoleOne again. If the problem persists, contact Novell Support.

I do not see any segment under my page

Severity: ZENworks 7 Server Management; Management and Monitoring Services; Atlas Manager
Possible Cause: The local cache storing the pages and segments is not up-to-date.
Action: Select Atlas and refresh the view.

The Custom Atlas is not shown in ConsoleOne after upgrading from ZENworks 6.5 Server Management to ZENworks 7 Server Management with Support Pack 1

Source: ZENworks 7 Server Management with Support Pack 1; Management and Monitoring Services; Atlas Manager.
Explanation: If you upgrade from ZENworks 6.5 Server Management to ZENworks 7 Server Management with Support Pack 1, Custom Atlas is not shown in the ConsoleOne.
Possible Cause: This problem occurs because of cache memory issue.
Action: Restart the Management and Monitoring Services.