Unable to capture packets
Severity:
ZENworks 7 Server Management; Management and Monitoring Services; Trace Capture
Possible Cause:
The preferred RMON agent is not properly configured for the segment. Packets are captured by the preferred RMON agent on the selected segment. The appropriate RMON agent must be selected on the segment for packet capture.
Action:
Go to the segment properties page and make the machine that has access to all required packets the preferred RMON agent.
Possible Cause:
The READ/WRITE community strings of the agent machine and management console do not match. To capture packets, the community string on the agent machine and the management console must match.
Action:
Perform the following tasks:
-
Check and configure the READ/WRITE community string on the agent machine.
-
Go to the properties page for the agent machine on the management console and configure the same READ/WRITE community string as on the agent.
Possible Cause:
The agent machine is not accessible from the management console or the ZENworks Server Management site server. The packets from the management console reach the agent through the ZENworks Server Management site server.
Action:
Check the network connection from the management console to the ZENworks Server Management site server and from ZENworks Server Management site server to the agent.
Possible Cause:
The RMON agent does not have sufficient memory to capture packets.
Action:
Go to the RMON home page on the agent machine in ConsoleOne and delete unnecessary resources to free up memory.