7.7 Troubleshooting Management and Monitoring Services Reports

I click on the Reporting snap-in in ConsoleOne but nothing happens

Severity: ZENworks 7 Server Management; Management and Monitoring Services; Management and Monitoring Services Reports
Explanation: ZENworks Server Management and ZENworks Desktop Management use common reporting tools to generate reports. Early versions of ZENworks use JReport to generate reports. ZENworks for Servers 3.0 or later and ZENworks for Desktops 4.0 or later use Crystal Reports* or JReports depending on the report that is generated. ZENworks for Servers 3.0 or later versions require Policy and Distribution Services snap-ins to be installed to generate reports.
Possible Cause: You do not have the correct version of Policy and Distribution Services ConsoleOne snap-ins installed. To verify the correct version, in ConsoleOne, select Help > About Snapins.
Action: Install the correct Policy and Distribution Services ConsoleOne snap-ins on your management console.
Action: Use a new ConsoleOne to manage your ZENworks for Servers 3.0 or later versions, with only ZENworks for Servers 3.0 or later versions installed.