This section provides information to help you troubleshoot the following Remote Management problems on Windows servers:
Installation of the Remote Management snap-ins fails
Source:
ZENworks Server Management; Remote Management snap-in install
Possible Cause:
Some files on the machine where you are installing the snap-ins might be in use.
Action:
Do the following:
-
Ensure that no remote session is using the snap-ins on the machine where you want to install the Remote Management snap-ins.
-
Retry installing the Remote Management snap-ins.
Upgrading the Remote Management Agent might fail
Source:
ZENworks Server Management; Remote Management Agent Install
Possible Cause:
During the upgrade of the Remote Management Agent, a Remote Control or a Remote View session might be in progress. This prevents some Remote Management files from being replaced with the newer version.
Action:
Do the following:
ConsoleOne snap-ins cause Remote Control to ZENworks for Desktop 3.x with SP3 workstations to fail
Source:
ZENworks Server Management; Remote Management ConsoleOne snap-in.
Explanation:
ZENworks Server Management and ZENworks Desktop Management have different set of snap-ins. Because Server Management supports launching of Remote Management only from server object, it does not contain the snap-ins to launch Remote Management from workstation object. When ZENworks 7 Server Management snap-ins are installed over ZENworks for Desktops 3.x snap-ins, the snap-in required to launch Remote Management from workstation object cannot load ndsaccess.dll, that is replaced during Server Management installation. Hence, the Remote Management launch fails.
Action:
Update the existing snap-ins to ZENworks 7 Desktop Management with Support Pack 1.