38.2 Working with the Log Pages

After an event has been logged, you can view and acknowledge it.

38.2.1 Viewing an Event Log

You can view event logs for devices, policies, and bundles. To view an event log, start with the appropriate tab in the ZENworks Control Center: Devices, Policies, or Bundles. For example, to view the event log for a server, do the following:

  1. Click the Devices tab on the ZENworks Control Center page to display a list of managed devices.

  2. Click Servers to display a list of servers.

  3. Click the server you want to check. A summary page appears that includes the event logs. To view additional details, click the event.

    The server summary page

38.2.2 Acknowledging an Event

After you view the logs and identify a problem, you can acknowledge it. To acknowledge an event means you’ve seen it and either fixed it or decided to take care of the problem later. When you acknowledge an event, it is removed from the event and system log lists but kept in the database and on the Advanced page. You can view acknowledged events either by running a report or using the Advanced page.

You can acknowledge a single event, acknowledge multiple events, or acknowledge all events.

To acknowledge a single event:

  1. Open the Summary page. (For information, see Section 38.2.1, Viewing an Event Log.)

  2. Click the event you want to acknowledge.

    Event details

  3. Click Acknowledge.

    The event disappears from the list but remains in the database and is listed on the Advanced page.

To acknowledge several events:

  1. Open the Summary page. (For information, see Section 38.2.1, Viewing an Event Log.)

  2. Click Advanced on the toolbar in the Event Log section.

    The Advanced Mode page

  3. Select the check box for each message you want to acknowledge.

  4. Click Acknowledge.

To acknowledge all events:

  1. Open the Summary page.

  2. Click Acknowledge All Events in the upper left corner.

    Clicking Acknowledge All Events acknowledges all system events, not just those in a single category.

38.2.3 Using the Advanced Page

You can open the Advanced page by clicking Advanced in the upper right corner of the event log part of the page. In the Advanced page, you can acknowledge events, view acknowledged events, and click the description of an event for more details.

38.2.4 Clearing the Event Log

After you acknowledge an event, you have two options for cleaning up the logs. You can clear the events, which deletes the events from all the lists, including the Advanced window. Once cleared, the event is only available through reports. You can also permanently delete the event, which deletes the event from both the logs and the database. You can clear events associated with servers, workstations, policies, and bundles. For each, the process is the same.

To clear the event log for a workstation:

  1. Open the Devices page, then click Workstations.

  2. Click the check box of the workstation you want cleared of events.

    Launch point for message cleanup

  3. Click Action on the toolbar.

  4. Click Message Cleanup.

    Message Cleanup window

    From here you can do the following:

    • Acknowledge all event messages for the device. This acknowledges all events within a specified date range and deletes them from the Hot List, event log, and system event log.

    • Clear all event messages. This clears all events within a specified date range from the event log, system event log, advanced event log, and advanced system event log.

    • Permanently delete all event messages. This deletes all events within a specified date range from all the log lists and the database.

  5. When you have selected the option you want and set a date range, click OK to clear the messages.