1.1 Troubleshooting the Installation

Install randomly fails when zlm-config fails to complete

Source: ZENworks Linux Management, Installation of the ZENworks Agent.
Action: Re-run zlm-config.

Zmd hangs randomly on the managed device

Source: ZENworks Linux Management, Installation of the ZENworks Agent.
Explanation: The ZENworks Agent (zmd) hangs on the managed device and displays the message “zmd inactive” when the managed device is kept idle for more than a day.
Action: Restart zmd on the managed device.

Installation of signed packages using rug fails on SLES 9, NLD, and Red Hat platforms

Source: ZENworks Linux Management, Installation
Explanation: If the zmd security- level preference is set to signature, the installation of a signed package using rug would fail with the following error: Unable to verify package signature.
Action: Do the following:

  1. Verify signature manually using the following rpm command:

     rpm --checksig -v package_name

  2. Change the security- level preference to checksum or none as shown below:

    rug set security-level checksum

ZENworks Server installation on SLES 10 fails with the error, “Resolvable not found”

Source: ZENworks Linux Management, ZENworks Server
Action: Do the following:

  1. Remove the openldap2 package from the system by executing rpm -e openldap2 command.

  2. Install the ZENworks Server. For detailed information on installing the ZENworks Server, see Installation in the Novell ZENworks 7.2 Linux Management Installation Guide.

How do I recover the password for the ZENworks Server?

Source: ZENworks Linux Management, ZENworks Server
Action: Do the following:

  1. After successfully installing the ZENworks Server components, take a reliable backup of the following files:

    • /etc/opt/novell/zenworks/hibernate.cfg.xml

    • /etc/opt/novell/zenworks/tomcat/base/server.xml

    • /etc/opt/novell/zenworks/serversecret

  2. Replace /etc/opt/novell/zenworks/serversecret with the serversecret file that you have backed up in Step 1.

  3. In /etc/opt/novell/zenworks/tomcat/base/server.xml, change the value of keystorePass and connectionPassword to the values configured in backed up serversecret file.

  4. In /etc/opt/novell/zenworks/hibernate.cfg.xml, change the value of <property name="connection.password"> to the values configured in backed up serversecret file.

Executing the rug ref command on the PPC, IPF, and zSeries devices results in exceptions related to Inventory

Source: ZENworks Linux Management; ZENworks Agent
Possible Cause: On the PPC, IPF, and zSeries devices, the rug set hardware-inventory-enabled preference is set to True.
Action: Do one of the following:

  • Ignore the exceptions because Inventory is not supported for the PPC, IPF, and zSeries devices.

  • To avoid the exceptions, set the rug set hardware-inventory-enabled preference is set to False.