This section provides solutions to problems you might encounter when using the Novell® ZENworks® Linux Management Remote Management component:
Multiple Remote Login sessions to the same managed device fail
For example, if you want to configure XDMCP on GDM display manager:
Run gdmsetup at the shell prompt.
In Login Screen Setup window, Click.
Configure XDMCP for the number of remote sessions you want to use simultaneously.
The Remote Management session does not proceed if the managed device is displaying the GNOME logout dialog box
The Remote Management Viewer window fails to refresh after multiple Remote Management sessions from the same browser session
To clear the browser cache in the Firefox Web browser:
Inmenu of the Firefox browser, select .
In the right pane, click.
For Cache, click.
Restart the browser.
To clear the browser cache in the Internet Explorer Web browser:
In themenu of the Internet Explorer browser, select .
In thepage, click in the section.
Restart the browser.
The Password dialog box loses focus during a Remote Management session
Unable to continue with the Remote Control operation because the Remote Management Viewer freezes
Authentication to the X Server fails
Switch to any one of the text console.
Change the runlevel of the managed device to 3 by entering the following command at the shell prompt:
Change the runlevel back to 5 by entering the following command at the shell prompt:
Only a grey screen is displayed while performing a Remote Login session
If you use the -restartdm option, make sure that all applications are closed, then run the script from the text console.
For example, if you use the GDM display manager with the configuration file that is located at /etc/opt/gnome/gdm/gdm.conf, you can enable XDMCP using the following command:
#/opt/novell/zenworks/bin/novell-rm-fixrl.sh -dm gdm -cf /etc/opt/gnome/gdm/gdm.conf enable
Unable to perform a Remote Login session to a RHEL 5 managed device from a ZENworks Linux Management Server
Create a fonts directory by using the following command:
mkdir -p /usr/X11R6/lib/X11/fonts
Link the /usr/share/X11/fonts file to /usr/X11R6/lib/X11/fonts file by using the following command:
ln -s /usr/share/X11/fonts /usr/X11R6/lib/X11/fonts
In the GDM Setup window, do the following:
Select theoption from the pop-up menu.
Close the GDM Setup window.
Reboot the managed device.