Unable to launch X11 application on Mac devices
Source:
ZENworks; ZENworks Configuration Management; Remote Management.
Explanation:
If you launch a X11 application from a Remote SSH session on a Mac device, the Remote Control session fails with the following error:
Can't open display.
Action:
In the /etc/ssh_config file, set the X11Forwarding value to Yes.
Unable to perform a Custom Remote Control operation on a Mac device
Source:
ZENworks; ZENworks Configuration Management; Remote Management.
Explanation:
If you want to perform a Remote Control operation on a Mac device from the Common Tasks panel, without selecting the device in the ZENworks Control Center, you may encounter the following error:
Unable to identify the version of Remote Management service on the managed device. It is likely that some other application is running on the specified port.
Possible Cause:
The Remote Management Viewer is unable to identify that the managed device is a Mac device, and proceeds with the unsupported authentication mode.
Action:
Select the Mac managed device in the ZENworks Control Center and launch the Remote Control operation.
Unable to perform a Remote Control Operation on a Mac device
Source:
ZENworks; ZENworks Configuration Management; Remote Management.
Explanation:
If you attempt to perform a Remote Control operation on a Mac device, after selecting the device from the ZENworks Control Center, you may encounter the following error:
Server did not offer supported security type!
Possible Cause:
No password is set on the Mac device.
Action:
Set a password on the Mac device and retry.
Unable to connect to the active user session when you launch a remote control session on a Mac OS X Lion 10.7 managed device
Source:
ZENworks; ZENworks Configuration Management; Remote Management.
Explanation:
When you launch a remote control session on a Mac OS X 10.7 managed device, you are not connected to the active user session. Instead, you are prompted for the login credentials in the default login screen.
Possible Cause:
The default OEM VNC server in Mac OS X 10.7 supports several remote control sessions in parallel (similar to Windows terminal sessions), so support for connecting to the active user session on a Mac OS X 10.7 managed device is discontinued.
Action:
To launch a remote control session on the Mac OS X 10.7 managed device and to connect to the active user session without sharing the login credentials:
-
Disable the default screen sharing option on the Mac OS X 10.7 managed device:
-
Click icon.
-
Select the preferences.
-
Uncheck checkbox within the list.
-
Download and install Vine Server 4.0 (currently in beta) from the Vine VNC TestPlant.
-
Set the VNC password in the tab of the Vine Server window.
-
Run Vine Server 4.0.
NOTE:Launching of remote control session on a Mac OS X 10.7 managed device with Vine Server installed has not been fully tested and is not supported.