Novell Education Expands Authorized Training Channel To Include Applications Training Providers

Expanded Training Channel Targets Large End-User Market for Novell Applications Literacy; Offers New Business Opportunities for Novell Authorized Education Centers

June 6, 1995--Edge #95--Novell Inc., announced today that it is expanding its authorized training channel with the addition of Novell Applications Training Providers to target the enormous Novell applications end-user market. Novell Applications Training Providers are expected to raise literacy on Novell applications across the broad and diverse end user training market, teaching end users how to use the tools that change the way people work and ensuring that they are fully empowered with applications-based training.

"The end-user training market is diversified and mobile, and requires flexible learning solutions," said Carolyn G. Rose, Vice President and General Manager of Novell Education. "Novell Applications Training Providers will be empowered to offer easily adaptable instruction, along with flexible modular courseware for mass customization."

GROWING THE INDUSTRY'S MOST SUCCESSFUL CHANNEL

Novell Education has established the most successful training channel in the industry in its Novell Authorized Education Centers and Novell Education Academic Partners. These Novell-authorized education partners are "the Source" for Systems training, and will now have the opportunity to expand their training solutions by becoming Novell Applications Training Providers and offering Novell End User courseware. The Novell Applications Training Provider program delivers on the promise of the Novell/WordPerfect merger. It is complementary to Novell Education's current channel in that it adds support for end user applications training.

"Partnerships are the heart and history of Novell Education," said Novell Education's Rose. "With our Novell Authorized Education Centers, Novell Education Academic Partners, and Novell Applications Training Providers, Novell Education continues to establish the unique infrastructure to support one billion users."

Organizations applying to become Novell Applications Training Providers have several options as to how they provide training, allowing them the flexibility to serve the broad end-user training market. The requirements for providing Novell-authorized training as a Novell Applications Training Provider are: 1) having a Novell Applications Instructor on staff full time, and 2) using Novell-developed End User courseware. This flexibility allows corporations to become Novell Authorized Training Providers, offering training in-house to their employees, as long as they contract the services of a Novell Applications Instructor. Additionally, Certified Novell Instructors (CNIs) may apply to become "mobile" Novell Applications Training Providers, taking end-user applications training on the road.

CHANNEL OBSERVATIONS

"The Novell Applications Training Provider program will allow us to provide our customers with a complete, one-stop solution," said Bob Petrasek, Technical Training Supervisor for Honeywell Allied Data Communications. As a Certified Novell Instructor and Novell Authorized Education Center manager, Petrasek ensures that Honeywell customers get the training they need. "Companies can spend a lot of money on hardware and software, but unless they train the end users how to use it, they won't gain the productivity they need to compete. Our customers are looking for us to take total responsibility for making their investment work, from systems integration to end-user training."

"The Novell Applications Training Provider program truly integrates the former WordPerfect applications trainers and end users under the Novell training umbrella," said Cathy Schaefer of Ameridata. Schaefer is a Certified Novell Instructor and Novell Authorized Education Center Manager. "We are able to clearly articulate our expertise to our clients under this new Novell training program."

According to CNI Lisa Serradilla, Novell's applications training partnership strategy offers the ideal balance of flexibility and standardization. "As a Novell Applications Training Provider, I can give my corporate clients the same #authorized training' at all their offices globally."

NOVELL EDUCATION PERSPECTIVE

Novell Education's mission is to drive global pervasive computing through quality education programs and products. Since 1987, Novell has pioneered a leveraged model for providing training. Today, Novell training partners around the globe provide instructor-led training and other self-study options to student customers. Novell Authorized Education Centers in North America also offer distance learning via satellite. In 1995, Novell's 1,300 Novell training partners will teach three quarters of a million student customers.

In addition to innovating the leveraged education model, Novell Education has also pioneered certification in the information technology area with its industry-leading programs. CNEs are the global standard for servicing and supporting networking and network applications; CNAs are the global standard for administering networking and network applications; and CNIs are the global standard for teaching networking and network applications. Currently, there are more than 60,000-plus CNEs, as well as 90,000 CNEs "in progress." There are 4,700-plus ECNEs, more than 50,000 CNAs and more than 3,000 CNIs.