Novell To Assist Customers With Windows 95 Integration Issues
OREM, Utah -- August 24, 1995 -- Novell today outlined programs
to provide its customers and service partners with technical support and
information on integration issues related to Windows 95. Novell has
placed detailed technical information on NetWire®, the company's on-line
technical information service located on the Internet and on CompuServe.
Novell has also prepared its technical support engineers to assist
customers using Novell technologies with Windows 95.
"We expect a variety of technical support needs will be raised by
the initial release of Windows 95, and Novell is prepared to help its
customers and service partners with those issues," said Kim Cooper,
vice president of Marketing and Business Development for Novell
Technical Services.
Customers will find technical support information and files related
to the integration of Novell technologies and Windows 95 on
CompuServe (GO NETWIRE) and on the World Wide Web
(http://netwire.novell.com [link removed]). This information will include:
- Frequently Asked Questions (FAQ)
- Installation and troubleshooting guides
- Technical Information Documents (TIDS)
- Downloadable patches
Novell also maintains a searchable database containing all known
issues related to the integration of Novell technologies with Windows 95
and has created two new sections in NetWire on CompuServe--one for
NetWare® Client 32® for Windows 95 and a second for VLM clients on
Windows 95. Novell has also created content locations specific to
Windows 95 issues for each of its electronic-based technical support
offerings.
"The first item listed in NetWire on Novell's web page is Windows
95 support," added Cooper. "Customers can find the information easily
accessible on all major electronic delivery vehicles--on-line, over the
Internet, via fax, and on our knowledgebase CD-ROM."
One of Novell's technical support strategies is to continually
increase the knowledge and confidence of its customers and service
partners, enabling them to maximize productivity through full use of the
self-help tools and services provided by Novell.
Novell distributes electronic-based technical support information
so its customers and service partners can quickly find the answers they
need. Additionally, Novell SYSOPS are responding to customer inquiries
placed in NetWire forums on CompuServe. The Windows 95-related
technical information and files will also be available on the next shipment
of Novell's Network Support Encyclopedia (NSEPro) knowledgebase
CD-ROM. This information is also available via fax from Novell FaxBack
by calling (800) 228-9960 or (801) 429-3239.
To assist those customers who prefer to receive technical
support over the phone, Novell has trained its technical support
engineers on Windows 95 integration issues. Complimentary direct
support from Novell is available on toll-free lines for customers entitled to
Classic Service. Fee-based Priority and Premium Service options are also
available.
Novell has established support hotlines for its service partners,
providing them with priority access for issues relating to integration with
Windows 95. Customers who would like to work with one of Novell's
specially trained service partners can call (800) 338-6272 for a listing of
partners in their area.
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