Press Release

Novell Prepares for New Applications Courses with New Instructor Certification and State-of-the-Art Program for "Training the Trainer"

Early Adopter of New Technical Trainer Program from Educational Testing Service

OREM, Utah -- September 6, 1995 --Gearing up to train end users on its applications software, Novell, Inc.®, is adding the Novell Applications Instructor, a new certification program that leverages Novell's existing training infrastructure and relationships to train end users on the company's desktop application tools. Novell Applications Instructors will focus their training on the PerfectOffice® suite, with the goal of helping users perform their jobs more efficiently and productively. Novell is giving WordPerfect Certified Instructors (CIs) and Certified Novell Instructors (CNIs) the option to migrate to the Novell Applications Instructor program at no cost, and is giving new applications instructors several options to complete their instructor evaluations.

Candidates for the Novell Applications Instructor certification have three options for completing the evaluation portion of the certification process. They may go through an Instructor Performance Evaluation (IPE) at a Novell Technology Institute site, or go through the new Certified Technical Trainer (CTT) evaluation program, developed by Educational Testing Service (ETS). Candidates that have already certified as Lotus or Microsoft trainers may waive the instructor evaluation portion of the certification process altogether.

"The Novell Applications Instructor program provides a significant component to the Novell training channel," said Gary Clark, Director of Programs and Services for Novell Education. "We are continuing with the high-quality instruction standards that have made our CNI program the global standard for excellence in technical training, while making the process of getting evaluated as an instructor more accessible than ever before."

The Certified Technical Trainer evaluation program was developed by ETS through the collaborative efforts of the Computer Education Management Association (CEdMA) and the Information Technology Training Association, Inc. (ITTA). Certified Technical Trainer examinations measure an individual's mastery of fundamental instructor knowledge and classroom performance, as defined by the International Board of Standards for Training, Performance, and Instruction (ibstipi).

"Educational Testing Service developed the Certified Technical Trainer program to help define and establish professional standards throughout the technical training industry," said Alice J. Irby, Vice President of the ETS Center for Occupational and Professional Assessment. "This ground-breaking program could not have gotten off the ground without a major commitment from leading software companies such as Novell, which has been a major contributor in moving this project forward."

Novell Applications Instructors complement CNIs, who train network administrators and CNE candidates in the NetWare network operating system and other Novell systems software products. Novell anticipates strong market demand for end-user applications training, with some studies indicating potential demand up to 25 times greater than that for systems software training.