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NOVELL NAMES RICHARD NORTZ TO HEAD TECHNICAL SERVICES DIVISION Orem, UTAH -- October 23, 1995 -- Novell, Inc. today announced the appointment of Richard Nortz as Senior Vice President of Novell Technical Services. He will be responsible for the company's global technical support operations.Nortz joins Novell after 4 years as Senior Vice President for Wang Laboratories Worldwide Customer Service Business and 18 years with Digital Equipment Corporation, where he was Vice President of the 11,000 person U.S. Customer Service Business. During his time with Wang Laboratories, Nortz also spent 9 months as acting General Manager of Europe. Among Nortz' accomplishments at Wang were the refocusing of the corporate service strategy to become an Independent Worldwide Multi-vendor service provider with particular emphasis on Desktop and Helpdesk services. Nortz was also responsible for Wang's achievement of ISO9002 certification in the U.S. organization and five international subsidiaries. "Nortz' experience, especially outside of the U.S., will drive Novell's global service to higher levels of customer satisfaction," said Mary Burnside, Executive Vice President and Chief Operating Officer at Novell. "His strengths position Novell to take a greater leadership role in providing technical support tools and services to the company's rapidly expanding network of partners and customers." Nortz said, "The rapid increase of both computer users and new technologies brings an exciting time to this industry. As the usage of increasingly complex technologies and multi-vendor information systems continues to expand in markets around the world, Novell has an incredible challenge and opportunity to keep ahead of its customers' technical support needs. Novell and its service partners are well prepared to continue providing industry-leading technical support."
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