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Novell Changes Support Model for Novell DOS 7 and DR DOS Products Customers Continue To Receive Complimentary Support Through Electronic Services OREM, Utah -- November 16, 1995 -- Novell today announced that as of February 1, 1996, the company will no longer provide Novell DOS 7® and DR DOS users with Classic Service, the company's complimentary, direct telephone support. Novell will continue to provide users of Novell DOS 7 and DR DOS with installation, configuration, and usability telephone support through Priority Service. Customers can obtain Priority Service for these products by calling 800-768-9771 or 801-429-2929 ($50 per incident); or 900-555-6000 ($2.95 charge for the first minute, $1.95 for each additional minute).This step is consistent with Novell's strategic direction to discontinue its DOS desktop operating system efforts, while focusing on network computing technologies. Novell previously announced that it will no longer enhance or modify the Novell DOS 7 and DR DOS products, both of which are no longer available on Novell's price list. These changes do not affect the stand-alone Personal NetWare product, which Novell continues to market and support. In addition to Priority Service, Novell DOS 7 and DR DOS customers can continue to receive complimentary technical support through Novell's electronic services, including: NetWire NetWire is Novell's on-line technical information service located on the Internet, CompuServe®, The Microsoft Network and SpaceWorks. NetWire gives customers access to the most up-to-date technical information about Novell products and technologies. When logged onto NetWire, customers can search for and download information or troubleshoot their questions with help from other experienced users or system operators (SysOps). Customers can visit NetWire at the following locations: CompuServe Go NETWIRE Internet http://www.novell.com MSN®, The Microsoft Network Go NETWIRE SpaceWorks call 800-577-2235 ASK Novell ASK Novell is an interactive voice response service, which provides customers with troubleshooting help for Novell desktop operating systems. Decision trees assist customers in isolating problems and solving the most frequently asked questions. To access ASK Novell, call 800-768-9771 or 801-429-2929. Novell FaxBack Novell FaxBack is a fax-on-demand service that allows customers to receive a variety of technical support information directly at their fax machine. Customers may request to receive various documents explaining solutions to the most commonly asked questions and the most comprehensive troubleshooting guides. To access this service, call 800-768-9771 or 801-429-2700. Technical support information and files are also available to customers who purchase Novell's technical support knowledge base on CD-ROM, the Novell Support Encyclopedia Professional Volume® (NSEPro). Updated and delivered monthly, this extensive collection provides customers with a convenient, hands-on information source and is accessible through DOS, MS Windows and Macintosh. To order an NSEPro annual subscription directly from Novell, customers can call 800-377-4136 in the United States and Canada. The NSEPro can also be purchased through the Novell PartnerNetChannel. To receive a list of PartnerNet members in your area, call 800-828-3362.
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