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Novell Receives Service and Support Award Software Magazine Honors Novell for Third Consecutive Year OREM, Utah -- December 12, 1995 -- Novell, Inc. today announced that Fortune 1000 companies surveyed by Sentry Market Research found Novell to provide the best service and support in the NOS/LAN Management category. Novell also received an honorable mention award for best service and support in the Desktop/Suite Applications category. This is the third consecutive year Novell's technical service has been recognized by Software Magazine.It is the goal of Novell Technical Services to provide industry-leading global technical services that enable our customers to effectively use and maintain their networked information systems, said Richard Nortz, senior vice president, Novell Technical Services. We will continue to develop and deliver technical support solutions that maximize the value of pervasive computing. Novell Technical Services provides support solutions through electronic, partner and direct support options. Electronic services provide convenient access to documented problems through NetWire™, Novell's online technical information forum; the Network Support Encyclopedia® Professional Volume on CD-ROM; and through Novell's FaxBack service. Novell service partners are comprised of 72,000 Certified Novell Engineers, 8,000 Platinum and Gold Resellers and 1,200 Novell Authorized Service Centers worldwide. Telephone support options are also available to customers directly from Novell through Classic Service®, Priority Service and Premium Service. Novell (NASDAQ: NOVL) is the world's leading network software provider. Novell software provides the infrastructure for a networked world, enabling our customers to connect with other people and the information they need, anytime and anyplace. Novell partners with other technology and market leaders to help customers make networks a part of their everyday lives.
Press Contact: Novell is a registered trademark; Network Support Encyclopedia and Classic Service are trademarks; and NetWire is a registered service mark of Novell, Inc. in the United States and other countries. FaxBack is a registered trademark of FaxBack Inc. |
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