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Novell Drops Price On Technical Support Cd-Rom OREM, Utah -- January 3, 1996 -- Novell today announced new pricing and more flexible licensing options for the Network Support Encyclopedia Professional Volume® (NSEPro®), the company's technical knowledge base on CD-ROM. The NSEPro provides Novell customers and support professionals with a rich set of up-to-date support information in a convenient CD-ROM format. Beginning today, Novell is offering annual subscriptions to the NSEPro in single-user licenses. In addition, a new site license is available to accommodate organizations needing wide access to the NSEPro. "The NSEPro is a valuable support tool for more than 70,000 Certified Novell Engineers, large account customers and service partners," said Michael Bishop, director of Electronic Support for Novell Technical Services. "With the reduced price and licensing changes we hope to achieve a broader distribution of the NSEPro, enabling our customers and partners with the information they need to effectively support Novell products." NSEPro The NSEPro contains the following information as it applies to NetWare, Groupware, Personal Productivity and UnixWare products:
The NSEPro has hyper-link functionality and full text searching capabilities. Customers can search using custom menus and Boolean logic or browse through manuals and technical information. Beginning with the 95-9 version the NSEPro began shipping on two CDs: one CD contains downloadable files, patches and drivers; the other CD contains TIDs and additional technical documents. The NSEPro is accessible from Windows, DOS and Macintosh. Technical information from Novell is also available through NetWire®, Novell's technical information service. NetWire includes easily searchable online databases and libraries of downloadable files, and provides remote access 24 hours-a-day. Customers can log on to NetWire from the Internet, CompuServe®, the Microsoft Network or SpaceWorks®. Pricing and Availability The suggested retail price for a single-user license of the NSEPro is $495 for an annual subscription with 12 monthly updates; site licenses are available for $995. Certified Novell Engineers (CNEs) can purchase a single-user subscription directly from Novell for $295 per year--which represents a 40 percent savings from the suggested retail price. Customers purchasing the NSEPro from locations outside the United States and Canada will be charged an additional $100 per year to cover duties and higher shipping costs. Customers purchasing a site license can receive additional CD-ROMs for $295 per CD per year.To subscribe to the NSEPro, customers can contact an authorized Novell reseller--call (800) 828-3362 to obtain a listing of resellers in your area; or call (800) 377-4136 or (303) 297-2725 to order directly from Novell and to receive a CNE discount. Customers who purchased the NSEPro at the old price between Sept. 30, 1995, and Jan. 1, 1996, will automatically receive an additional three months at no extra charge. Novell's electronic technical support offering provides Novell's service partners, large accounts, customers and technical support engineers with access to comprehensive technical information on Novell products, anytime, anyplace. Novell is establishing the electronic support programs and delivery vehicles required to provide technical assistance to a billion users worldwide by the year 2000.
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