Press Release

Novell's NetWire® Web Site Passes Milestone of 250,000 Hits Per Day

Expanded Capacity and Increased Performance to Provide Technical Information to Millions of Customers

OREM, Utah -- January 8, 1996 -- Responding to customer demand now averaging 250,000 hits per day, Novell today announced increased capacity and performance for its NetWire technical information service on the World Wide Web. NetWire, including easily searchable online databases and libraries of downloadable files, provides online access to technical information from Novell through remote access 24 hours-a-day.

"Our NetWire web site delivers the most up-to-date technical support information to thousands of customers and partners each day," said Michael Bishop, director of Electronic Support for Novell Technical Services. "Following new hardware and network upgrades, Novell can now provide millions of customers with reliable access on a daily basis."

Novell has upgraded the NetWire site's central server processors, I/O subsystem, and T1 connections to improve throughput and ensure fast response times for a rapidly expanding community of users. Following the upgrades, the site is now handling 25 percent more hits per business day, and compared to one year ago, Internet access of NetWire has increased more than 600 percent.

Online Solutions to Customer Problems

Novell has created two "Top 20" lists on NetWire on the Internet. These lists provide customers with the top 20 Technical Information Documents (TIDs) and top 20 downloadable files based on customer access. Automatically updated according to customer usage, the "Top 20" lists represent the most common technical solutions delivered to on-line customers by Novell.

Customers can visit NetWire at the following locations: 

    

  •  CompuServe®      Go NETWIRE

  •  Internet         http://netwire.novell.com
                  ftp://ftp.novell.com
                  gopher://gopher.novell.com

  •  MSN®             Go NETWIRE

  •  SpaceWorks®      call 1-800-577-2235
Technical information can also be found on the company's CD-ROM knowledge base product, the Network Support Encyclopedia® Professional Volume (NSEPro®). The NSEPro is updated each month and includes downloadable files, patches and drivers, Technical Information Documents, and product documentation for NetWare, UnixWare, Groupware and Personal Productivity products. Novell recently announced new pricing and licensing options for the NSEPro: single-user licenses are available for $495 per year, site licenses are $995 per year. CNEs are eligible for discounts.

Novell's electronic technical support offering provides Novell's service partners, large accounts, customers and technical support engineers with access to comprehensive technical information on Novell products, anytime, anyplace. Novell is establishing the electronic support programs and delivery vehicles required to provide technical assistance to a billion users worldwide by the year 2000.

Press Contact:
Christine Williams
(801) 228-4539
cawilliams@novell.com