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Novell Announces Network Telephony Development Tools for Accessing Information by Telephone Overview: Novell today announced the beta availability of a network telephony-based interactive voice response (IVR) development tool. As a result of the recently announced business relationship with Voysys Corporation, Novell is delivering a tool set that simplifies availability of turn-key, semi-custom and custom voice solutions. These tools allow value added resellers (VARs) and systems integrators (SI) to develop and deliver voice solutions that make their customers= existing information systems usable through the telephone, with an enhanced level of reliability and performance due to network telephony integration. Small and medium sized businesses can take advantage of VAR-generated applications to automate telephone delivery of common information such as product availability, store hours, price quotes, account balances, order status, marketing programs and more. Departments within larger companies can create voice solutions for departmental purposes, without having to rely on central information system resources to create and maintain voice applications. Information can be available to people 24 hours per day from any telephone thereby improving customer service, reducing operational costs, and enhancing the professional image of businesses. Novell is delivering the first IVR development tool, codenamed Informator, to combine a visual application design environment with the open database connectivity (ODBC) access standard, and the telephony services API (TSAPI) call control standard. Applications are created using a form-oriented Windows environment that guides the developer through use of tool pallets and simple dialogue windows. The final application is then generated into fully modifiable Visual Basic code that may optionally be enhanced by more sophisticated developers before final creation of the Windows based executable application. Because the final voice application utilizes a client/server model to access voice hardware and call control services, departments can be empowered to maintain and update departmental voice applications while allowing corporate IS to manage shared call control and voice hardware. Pricing and Availability: Final product naming, packaging, pricing and availability will be announced in the second quarter of 1996. To participate in the beta program, contact Novell via the corporate programs section of Novell=s home page at http//www.novell.com.
Press Contacts:
Wendy Gibson |
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