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Novell Announces Global Service Partner Program New Program Designed To Expand Service Expertise on Multi-Vendor Environments for Novell Customers Worldwide OREM, Utah -- June 12, 1996 -- Novell, Inc., today introduced its new Global Service Partner program, which expands Novell's technical support coverage for multi-vendor networking systems worldwide to its customers. Novell is pursuing a limited number of companies known for worldwide support capabilities, expertise in supporting complex, multi-vendor environments, and a reputation for high-quality technical support to participate as Global Service Partners. These partners will augment the delivery of Novell's technical knowledge, product support and training information worldwide to its extensive channel of partners. Initially, two service providers -- Hewlett-Packard and IBM -- plan to participate in the Global Service Partner program. As Global Service Partners, Hewlett-Packard and IBM will have the highest priority direct access to Novell's worldwide technical support organization to ensure their ability to provide customers with solutions from support sites around the world. Novell expects additional partners who meet the criteria of the Global Service Partner program to join the program by year end. "Novell's products are expanding throughout the world, and our Global Service Partner program makes it possible to share Novell's extensive networking knowledge and provide solutions to customers wherever businesses are located," said Rich Nortz, senior vice president, Novell Technical Services. "These Global Service Partners geographically extend Novell's ability to support our worldwide customers, even in emerging markets such as Latin America and China. Their in-depth knowledge of Novell products in complex environments makes it possible for them to extend the delivery of quality service and support solutions to our customers." "IBM, with its global reach and breadth, will provide customers with consistent and seamless service, while further demonstrating our commitment to support the open, multi-platform and multi-vendor environments of today," said Jean-Charles Levy, general manager, IBM Global Availability Services. "This agreement will benefit our customers and the entire global marketplace." "Our impending agreement with Novell emphasizes Hewlett-Packard's ability to support mixed Unix/NetWare/Windows NT environments," said Mark G. Solle, general manager of Hewlett-Packard's Software Services and Technology Division. "We are pleased to participate in the Global Service Partner program, which recognizes our ability and reputation for high-quality technical service."
Global Service Partner Benefits Global Service Partners benefit from the highest priority direct connection to Novell's technical support organization. With a current installed base of more than 55 million users (more than 61 percent network operating system market share), Novell provides Global Service Partners with a strong base of potential customers. Novell also participates in joint services marketing opportunities with Global Service Partners, promoting their abilities to provide quality service for Novell products in multi-vendor environments. Novell and the Global Service Partners will actively seek ways to involve other Novell partners in marketing and delivering Novell-related support to customers. Novell's large, global customers benefit from the availability of support through Global Service Partners at sites around the world. These customers typically have complex support requirements, and thus benefit from the Global Service Partners' expertise in providing technical service for multi-vendor systems. Novell Inc.'s (NASDAQ:NOVL) business is connecting people to other people and the information they need, enabling them to act on it anytime, anyplace. Novell is the world's leading network software provider. The company's software products provide the distributed infrastructure, network services, advanced network access and network applications required to make pervasive computing an integral part of everyone's daily life. As one of the largest multi-vendor support organizations in the world, IBM provides end-to-end solutions for a variety of platforms and environments. With an extensive array of information technology services, IBM offers both prepackaged and customized solutions, supporting both IBM and non-IBM systems. Services include: information systems planning and design; installation and migration; hardware and software maintenance; operational management, performance monitoring and optimization; backup and recovery; and security. Hewlett-Packard offers a broad range of services to design, integrate, finance, implement, operate, manage and maintain computing environments consisting of multi-vendor hardware, software and networks. In 1995, Hewlett-Packard generated $4.3 billion in service revenue through the support of products from more than 450 hardware and software vendors. Hewlett-Packard service and support programs are delivered by 17,500 professionals worldwide. Hewlett-Packard Company is a leading global manufacturer of computing, communications and measurement products and services recognized for excellence in quality and support. HP has 102,300 employees and had revenue of $31.5 billion in its 1995 fiscal year. Novell and NetWare are registered trademarks of Novell, Inc. IBM is a registered trademark of International Business Machines Corporation.
Press Contacts:
Terrence Marable
Lori Bragg |
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