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Novell Announces Streamlined NetWare Upgrade Program Orem, Utah -- July 23, 1996 -- Novell, Inc. today announced the implementation of a new NetWare Upgrade Activation Program to begin with the shipment of activation key-enabled upgrade software the week of August 5, 1996. The new program will streamline the upgrade process for all Novell partners and customers involved in NetWare upgrade purchases.Novell has designed the new upgrade program to ensure that current NetWare and network users worldwide obtain legitimate software usage licenses when purchasing NetWare upgrades. The new program also allows Novell channel partners to enhance their competitiveness and increase their efficiency by simplifying the upgrade sales process. "Novell's new NetWare upgrade program will allow Devise Associates to be even more competitive in selling NetWare because of the true differentiation between new and upgrade purchases that the program creates," said Greg Uehling, executive vice president and director of sales and marketing, Devise Associates, Inc. Novell's previous upgrade program required that an upgrade registration form including the upgrade serial number and a photocopy or actual license diskette of the customer's current license be submitted by the reseller to the distributor prior to the sale of an upgrade. Now, customers can purchase the upgrade without pre-sale registration and simply obtain an activation key from Novell prior to installation. The activation key itself is a unique number assigned by Novell that "unlocks" the upgrade license and allows the customer to install the upgrade. All NetWare upgrades requiring this key will be clearly marked. Customers, or resellers acting on behalf of customers, can obtain their activation key by filling out and faxing a short form included in the upgrade box to the nearest Novell Upgrade Activation Center. Users will provide information on the form including the serial number and user count of the product being upgraded and their return fax number. Novell will then return the activation key by the same or next business day. Most activation keys will be returned within four hours of the receipt of the required registration information. "Novell is continually working to accommodate the needs of its partners and customers by seeking and acting on their feedback," said Ron Heinz, senior vice president, North American and channel sales. "The NetWare Upgrade Activation Program is another example of Novell's responsiveness to the market and continued commitment to make the upgrade transition smooth." Novell partners and customers can obtain complete instructions on the NetWare upgrade program by requesting information from Novell's Information Faxback Service at 1-801-861-2772. Founded in 1983, Novell (NASDAQ:NOVL) is the world's leading provider of network software. The company offers a wide range of network solutions for distributed network, Internet, intranet and small-business markets. Novell education and technical support programs are the most comprehensive in the network computing industry. Information about Novell's complete range of products and services can be accessed on the World Wide Web at http://www.novell.com.
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