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Novell Support Web Site Exceeds Records for 'Hits,' Searches, Downloads Users Endorse Novell Support Connection Web Site Usability; Break Records on First Day, Double Daily Averages for Access, Searches, Downloads OREM, Utah -- August 1, 1996 -- Novell customers and partners initiated the Novell Support Connection Web site (http://support.novell.com) by logging record numbers of "hits" to the site and information searches. The site opened to the public July 1 and experienced 795,576 "hits" and approximately 51,300 information searches on its first day of operation. The highest numbers of hits and searches on Novell's previous technical support Web site, NetWire, were 400,000 and 21,055, respectively. Novell's home page Web site (http://www.novell.com) provides information on all Novell products and programs and includes a link to the support site. Novell's home page now exceeds 600,000 accesses per day. "The response to our new support Web site has been spectacular and far beyond our initial expectations," said Mike Bishop, director of Electronic Support for Novell Technical Services. "The average through the first half of July is especially remarkable when considering the reduced use during the week of the Independence Day holiday in the U.S." Bishop said the primary factors in the site's early success were communications with users and delivery of promised features, such as a stronger search engine and easier navigation. "Novell's new support Web site is perhaps the most informative site I have ever visited," said Tony Neal of IS&T LAN Services at Marriott International. "Features such as on-line incident tracking are absolutely wonderful. Novell has developed a very savvy, useful business tool for its customers." Through the first 16 days of July, the average number of "hits" or accesses to the Novell Support Connection Web site was 529,976, compared to an average of 315,672 during the first half of June -- a 67 percent increase. Average daily searches during that period were approximately 45,000, compared with approximately 14,000 per day in June. Daily downloads of files, patches, and other information averaged 77,947 during the first half of July, compared to the June average of 55,709. The Novell Support Connection Web site provides a single location for customers and partners to find downloadable files, patches and information, giving them a direct connection to Novell's extensive networking expertise. Founded in 1983, Novell (NASDAQ: NOVL) is the world's leading provider of network software. The company offers a wide range of network solutions for distributed network, Internet, intranet and small-business markets. Novell education and technical support programs are the most comprehensive in the network computing industry. Information about Novell's complete range of products and services can be accessed on the World Wide Web at http://www.novell.com.
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