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NAEC Locator Internet Tool Connects Novell Student Customers with Novell Authorized Education Centers (NAECs) around the World EDGE, Dallas -- September 9, 1996 -- Novell, Inc. is extending its commitment to "getting the customer connected" with Novell-authorized training by introducing the NAEC Locator, an Internet tool that helps customers around the world easily and quickly locate the Novell Authorized Education Center* (NAEC*) nearest to their homes or offices. Novell made the announcement to more than 500 North American and Latin American NAECs gathered here for its annual Edge partner conference. With the NAEC Locator, student customers can receive current information on the global network of NAECs by using search criteria such as country, province/state, city, or area/city telephone code. The NAEC Locator Internet tool is now available on Novell Education's web page at http://education.novell.com. "The NAEC Locator is another example of Novell's ongoing commitment to connect the student customer to The Source for authorized training--our NAECs ," said Carolyn G. Rose, senior vice president and general manager of Novell Education. "This powerful customer/channel connection provides just-in-time information on Novell authorized training, something our student customers have told us they want."
Student Customer Benefits Once the student customer has located the preferred NAEC, he or she has access to the center's list of course offerings, as well as contact information, including address, telephone/fax numbers and electronic mail addresses. Promoting the immediate connection between customer and NAEC, student customers can send E-mail directly to NAECs from the Locator screen. Novell announced that course listings will soon be linked to Novell Education's online course catalog so student customers can receive a full course description when accessing the NAEC Locator.
Novell Channel Receives Value-Added Service, "Great Opportunity" with NAEC Locator Participation in NAEC Locator service is free of charge to all NAECs. This new student customer-NAEC connection supplements the lead referral service provided by Virtual University Enterprises (VUE), for student customers calling in to Novell Education's "800" phone line in North America and other customer support lines around the world. "The NAEC Locator is a clear case of a Novell product working smarter, not harder," said Michael Hardy, NAEC manager of Campbell, Australia-based Imageword. "The NAEC Locator is just what we need on the Web. With so many of our clients communicating through E-mail, the NAEC Locator provides another great opportunity for NAECs all over the globe." Added Doug McBride, executive director of the Information Technology Training Assoc., "The NAEC Locator provides a much-needed resource for the prospective student to find the training they need. With the new Internet certification, NAECs need new media to reach a new class of student customers."
Novell Education Background A pioneer in technical education programs, Novell has been certifying industry and network professionals since 1986. Since then, Novell Education has continued to be the industry innovator and leader in skills development and skills assessment. In doing so, Novell Education has powerfully driven "Novell literacy" and the global acceptance of Novell products, while also creating certification programs that have become de facto global standards for hiring network professionals and granting them promotions. CNE® is the global standard for servicing and supporting networks. Master CNE* is the emerging global standard for delivering internetwork solutions. Certified Novell Administrator* (CNA*) is the global standard for administering networks. Certified Novell Instructor* (CNI*) is the global standard for teaching networking. The Novell Certified Internet Professional* is the emerging global standard for harnessing the power of the Internet and intranets. Founded in 1983, Novell (NASDAQ:NOVL) is the world's leading provider of network software. The company offers a wide range of network solutions for distributed network, Internet, intranet and small-business markets. Novell education and technical support programs are the most comprehensive in the network computing industry. Information about Novell's complete range of products and services can be accessed on the World Wide Web at http://www.novell.com. Novell and NetWare are registered trademarks. CNA, Certified Novell Administrator, CNE, Master CNE, CNI, Certified Novell Instructor, Novell Certified Internet Professional, NAEC, Novell Authorized Education Center are registered *service marks, service marks or trademarks of Novell, Inc., in the United States and other countries.
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