Novell Announces Update of Support Connection CD
Improved Interface Established for CD-ROM Support Database;
Benefits of Speed, Portability, Access to Networking Expertise
Remain
OREM, Utah -- September 17, 1996 -- Novell, Inc.,
today introduced the Novell Support Connection CD, an updated,
improved version of its technical support database on CD-ROM. The
improved interface makes the CD consistent with other electronic
support tools from Novell and increases the ease of use for customers.
The Novell Support Connection CD (formerly the Network Support
Encyclopedia Professional Volume or NSEPro) is one component of
Novell's comprehensive technical support and provides fast, current,
portable access to Novell's networking support expertise.
The Novell Support Connection CD contains:
- downloadable files, patches and drivers to help resolve technical
support issues;
- technical information documents (TIDs) with the most current support
information from Novell support engineers;
- product documentation, providing on-line manuals with full-text
searching capabilities and links to TIDs and other applicable information;
- Novell Labs certification bulletins, providing details of products tested
and certified by Novell Labs;
- Novell Application Notes, a series of technical articles on Novell
products; and
- The GroupWare Professional's Guide, technical files and documents
focused specifically on GroupWare issues.
The information is the same as that used by Novell technical support
engineers to resolve support issues and offers the speed, portability and
convenience of a CD.
"The Novell Support Connection CD provides an additional option for
Novell customers to access our expertise on networking issues," said
Rich Nortz, senior vice president, Novell Technical Services. "While the
information on our support CD is much the same as that available on the
Novell Support Connection Web site (http://support.novell.com) it
offers the benefits of portability, easy access, and the ability to
download files faster than through the Web site."
In addition to the new name and interface, the Novell Support Connection
CD is priced lower than last year. A single-user subscription is available
for $495 in the U.S. and $595 outside the U.S. Site licenses are $995 in
the U.S. and $1095 outside the U.S. A $200 discount is offered on
single-user subscriptions for CNEs. Prices include 12 monthly updates.
"The Novell Support Connection CD is an extremely useful tool in
resolving technical issues with our network," said Joseph B. Kunk,
Systems Development Services Division, Michigan Department of
Treasury. "With the Novell Support Connection CD, we can quickly
identify and resolve problems that otherwise might take extensive
research."
For additional information or to order subscriptions of the Novell Support
Connection CD, customers can visit a local Novell Authorized Reseller
or call
800-377-4136 within the U.S. or (303) 297-2725 from outside the U.S.
The Novell Support Connection provides access to Novell's networking
support expertise through qualified partners, directly through Premium
Service and electronically through advanced tools, such as the Novell
Support Connection Web site (http://support.novell.com) and the
Novell Support Connection CD.
Founded in 1983, Novell (NASDAQ: NOVL) is the world's leading
provider of network software. The company offers a wide range of
network solutions for distributed network, Internet, intranet and
small-business markets. Novell education and technical support
programs are the most comprehensive in the network computing
industry. Information about Novell's complete range of products and
services can be accessed on the World Wide Web at http://www.novell.com.
Press Contact
Mark J. Carpenter
Public Relations Manager
Novell Technical Services
Phone: 801-861-5513
Internet: majcarpenter@novell.com
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