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Novell Launches a Global Network Operations Center New Global Network Operations Center uses ManageWise™ to improve the performance of Novell's business-critical networks and systems worldwide OREM, Utah -- November 8, 1996 -- Novell, Inc. today announced the completion of its new Global Network Operation Center (GNOC), an internal implementation of the latest technologies in enterprise management. The GNOC gives Novell's worldwide network and systems management a central point of control to manage troubleshooting and maintenance efforts. The GNOC includes Novell's ManageWise, a leading network and systems management platform. In response to multiple customer requests, Novell Consulting now offers a service to help customers build their own GNOCs. "By implementing this Global Network Operation Center solution we expect to reduce downtime for our business critical systems significantly" said Sheri Anderson, Novell's Chief Information Officer. "ManageWise provides us with the information we need to troubleshoot our large environment. The GNOC will improve productivity broadly at Novell, it is built around the network management capability that ManageWise and Novell Consulting can deliver to enterprise customers." Novell's Global Network Operations Center manages over 18,000 devices in 100 cities for almost 6,000 employees worldwide. From a central location, administrators can manage any device, server, or desktop in Novell's large network. If a server or network problem arises, an alarm is triggered and the GNOC is notified. As soon as this alarm appears, a GNOC administrator uses ManageWise to drill down into the network, check out the problem, and fix it. With the GNOC in operation, Novell expects response time for internal information systems incidents to be reduced from 3.8 hours per incident to less than one hour per incident. System uptime at Novell is expected to increase to over 99.5% for the following applications:
With the GNOC, Novell executives will receive meaningful reports that track information technology system and departmental performance worldwide. In addition to reducing system downtime, the GNOC will help Novell perform capacity planning on a global basis and provides reports to local and regional administrators for proactive maintenance. Novell expects to see a payback from the GNOC investment within 12 months.
GNOC Consulting Services Novell Consulting, a part of Novell's sales organization, now offers management consulting services to companies who want to implement their own GNOC solution and for resellers or service providers who want to build a GNOC service for their customers. "When we show customers our Global Network Operations Center they always ask if we can build a GNOC for them, " said Bob Wise, Vice President of Novell Consulting. "So we are offering a consulting service to help customers and partners build their own Global Network Operations Centers." Novell Consulting offers their own GNOC project experience, a proven implementation methodology, and expertise in network technology to help customers build their own GNOCs. Novell Consulting will send a consultant with GNOC project experience into a customer's organization to help build a plan and cost structure for a GNOC that meets the customer's needs. This service is available immediately through Novell's sales organization.
About ManageWise Novell's ManageWise is a standards-based integrated management solution that enables IS professionals to manage their heterogeneous networking environment. ManageWise reduces the cost of owning a network and enhances business operations by increasing network reliability and user productivity through server management, desktop management, network traffic analysis, automated network inventory, remote control, virus protection, and software management.
About Novell Founded in 1983, Novell (NASDAQ: NOVL) is the world's leading provider of network software. The company offers a wide range of network solutions for distributed network, Internet, intranet and small-business markets. Information about Novell's complete range of products and services can be accessed on the World Wide Web at http://www.novell.com. Novell is a registered trademark, and GroupWise, IntranetWare and ManageWise are trademarks of Novell, Inc. All other registered trademarks and trademarks are the property of their respective holders.
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