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Novell and GroupWise Earn Top Vendor Satisfaction Rating in Messaging and Collaborative Computing Study GroupWise Maintains High Ratings in Creative Networks Market Report Covering Lotus, Microsoft, Novell Products PROVO, Utah -- July 8, 1997 -- Results from a new, independent Creative Networks survey of businesses using collaborative and messaging software show Novell, Inc. and GroupWise rated number one in overall customer satisfaction with the vendor. In this category, Novell topped the other two leading collaborative solutions--Lotus Notes and Microsoft Exchange. Novell also ranked first in customer assessment of key vendor attributes such as pricing, licensing, and product quality issues. When asked about their overall satisfaction customers gave Novell higher marks than Microsoft or Lotus. "They gave very high ratings for the quality and availability of technical support and find high value in Novell's Web-based support. Novell customers also rate the overall quality of the system quite highly." said Nina Burns, Creative Networks president and CEO. Creative Networks interviewed Information Technology managers deploying collaborative software at 124 large and mid-size organizations averaging 16,000 or more users. Results of the survey are detailed in a new Creative Networks Collaborative Computing Market Report titled Customer Satisfaction: Messaging and Collaborative Computing. Three Times the Installed Base of Microsoft Exchange Millions of businesses are now using collaborative and messaging software to send E-Mail messages, share calendars and schedules, and perform other group tasks made possible by the rapid growth of computer networks. Novell, the world's largest company focused exclusively on network software, has leveraged its networking expertise to build an installed base of over 8 million GroupWise users--three times the installed base of Microsoft Exchange. GroupWise also outranked Exchange and Lotus Notes in the Computerworld Q4 96 Mindshare report, with Novell named "current primary vendor" among the highest percentage of more than 100 participating large businesses. The Creative Networks survey emphasized that Novell's GroupWise, Lotus Notes, and Microsoft Exchange represent different kinds of collaborative solutions. GroupWise was judged the only "collaborative product suite" consisting of an integrated set of collaborative applications. This instant collaborative solution for corporate intranets contrasts with Lotus Notes, described by Creative Networks as a "collaborative computing environment" and Microsoft Exchange, a messaging system that does not include a suite of applications. GroupWise 5.1, Novell's latest release, seamlessly integrates E-Mail, calendaring/scheduling, task management, shared folders, threaded conferencing, workflow, fax and voice messaging, remote and Internet access into a Universal Mail Box. In addition, GroupWise Web Access provides access to this Universal Mail Box over the Internet via any Web browser. GroupWise 5.1 is also designed to leverage single-point administration provided by Novell Directory Services (NDS), Novell's industry-leading LDAP-enabled directory for corporate intranets and the Internet. GroupWise 5.1 allows network administrators the ability to centrally and hierarchically manage users, groups, network devices and applications. As a result, it dramatically reduces administration costs by eliminating redundant network/messaging system maintenance and administration. Users benefit by easily locating and using network devices, applications and files in a distributed network environment. Creative Networks supplies continuous information for messaging, intranet/Internet and collaborative computing products and vendors as a part of its subscriber information service, Creative Information Services. Further information can be obtained by contacting Kym Gentry at Creative Networks, 480 Lytton Ave., Suite 6, Palo Alto, Calif. 94301 (phone: 415-326-9926, fax: 415-326-4014, email: kym.gentry@cnilive.com, URL: www.cnilive.com). Founded in 1983, Novell, (NASDAQ: NOVL) is the world's leading provider of network software. The company offers a wide range of network solutions for distributed network, Internet, intranet and small- business markets. Novell education and technical support programs are the most comprehensive in the network computing industry. Information about Novell's complete range of products and service can be accessed on the World Wide Web at http://www.novell.com.
Press Contacts:
Trudy Edelson |
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