Novell Presents First Support Connection Awards for Service Excellence
Eighteen Top Novell Partners Honored for Outstanding Achievements in Customer
Service
PROVO, Utah -- April 22, 1998 -- Novell Inc., the world's leading provider of
networking software, recently recognized the customer support excellence of eighteen top business
partners from the Americas region. The Support Connection Service Excellence Award recognizes
Novell partners who have made service excellence an integral part of their business by repeatedly
delivering value to their customers. The winners were chosen from more than 3,000 partners across the
U.S. and Canada based on customer satisfaction, achievement in commitment to selling and supporting
Novell products and commitment to educating and training support staff.
This year's distributor/CRO award winner is Compucom in Dallas. Compaq Computer Corp., Houston, is
the top OEM winner.
The reseller winners are:
- Adept Group, New York
- Bancroft and Masters Inc., Redwood City, Calif.
- Cal Data Systems, Houston
- DataNet, Sioux Falls, S.D.
- GE Capital Technology Management Services, Toronto
- GE Capital IT Solutions, Sacramento, Calif.
- General Networks Corp., Glendale, Calif.
- Harding Group, Dallas
- Ideal Technology Solutions, Ferndale, Mich.
- LAN Technologies Inc., Greensboro, N.C.
- RMI Network Services, Hoffman Estates, Ill.
- Quiet Touch Computer Systems Inc., Ontario
- Strategic Link Consulting, West Chester, Pa.
- SymQuest Group Inc., Burlington, Vt.
- Vericom Systems Inc., Rockville, Md.
- Viable Solutions, Orlando, Fla.
"These partners deserve recognition for their outstanding performance, but the Novell customer is the
real winner," said Richard Nortz, Senior Vice President, Novell Customer Services. "We encourage this
competitive spirit, to set high standards of service excellence and to then raise the bar."
Novell joins with its partners to provide industry-leading technical support to Novell customers. Novell
technical support is available all day, every day, worldwide. Novell support programs, including Web-
based support and online forums, e-mail and telephone inquiries and CD-ROMs, ensure customers
receive exceptional technical support services. For more information, visit the Support Connection
website at http://support.novell.com.
About Novell
Founded in 1983, Novell (NASDAQ: NOVL) is the world's leading provider of network software. The
company offers a wide range of network solutions for distributed network, Internet, Intranet and small-
business markets. Novell Education and technical support programs are the most comprehensive in the
network computing industry. Information about Novell's complete range of products and services can be
accessed on the World Wide Web at http://www.novell.com.
Press Contact:
Laura Kvinge
Novell Education
Phone: (801) 222-4029
Internet: lkvinge@novell.com
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