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Novell Honors 26 Partners for Technical Support Excellence Company Presents 2nd Annual Support Connection Service Excellence Awards PROVO, Utah — April 19, 1999 — Novell®, Inc., the world's leading provider of directory-enabled networking software and services, recently named 26 top business partners as recipients of the 1999 Novell Support Connection Service Excellence Awards. The winners were chosen from more than 3,000 Novell support partners in the United States and Canada. According to Michael Lyons, vice president of Novell's Americas Support, the awards recognize Novell partners who have demonstrated continuing excellence providing technical support to Novell customers. The recipients were evaluated on customer satisfaction, achievement in commitment to supporting Novell products, and commitment to educating and training support staff. "These partners make service excellence an integral part of their businesses and demonstrate it by repeatedly delivering value to their customers," Lyons said. "Their superior service benefits customers, the partners themselves and certainly Novell because service is a vital part of any customer relationship." The award recipients are Advanced Communication Sciences of Edison, N.J.; Bay Data Consultants of Norcross, Ga.; Cal Data Systems Inc. of Houston; Charon Systems Inc. of Toronto; Compaq Computer Corp. Customer Service of Houston; Condor Technology Solutions of Langhorne, Pa.; DataSource Hagen of St. Louis Park, Minn.; dws, "The GroupWise Integration Experts" of Boston; Electronic Systems Inc. of Virginia Beach, Va.; GE Capital IT Solutions of New Hope, Minn.; Goliath Networks Inc. of Madison, Wis.; IBM PC Company of Research Triangle Park, N.C.; Information Decisions of Albany, N.Y.; Integra Networks Corp. of Ottawa; Integrated Systems Group of Hauppauge, N.Y.; Intrasource of Lexington, Ky.; Network Business Systems of Anchorage, Alaska; Network Engineering Inc. of Bountiful, Utah; Pomeroy Computer Resources Inc. of Birmingham, Ala.; Resource Computing Inc. of Spokane, Wash.; RMI Network Services of Hoffman Estates, Ill.; Spectrum Supportnet Inc. of Foster City, Calif.; StrataSys Corporation of Miami; Tech Data Corporation of Clearwater, Fla.; Tenet Computer Group of Toronto; and The Harding Group of Arlington, Texas. Novell and its partners provide industry-leading technical support around the clock to Novell customers worldwide. From Web-based support and online forums to e-mail and telephone inquiries to FaxBack materials and CD-ROMs, Novell programs ensure customers receive the technical support services they need when they need them. For more information, visit the Support Connection Web site at http://support.novell.com. Novell's technical support is just one part of the business ecosystem Novell is building for customers and partners. The company's leading networking products and technologies combined with global channel, consulting, developer and education programs make Novell a strategic networking partner for organizations of every kind and size. Reaching virtually every country on earth, this distribution and support infrastructure includes over 20,000 authorized resellers and 400,000 networking professionals certified to administer and maintain Novell networks.
About Novell Novell, Inc. (Nasdaq: NOVL) is the world's leading provider of directory-enabled networking software. Novell solutions give businesses total control of their private networks and the Internet, simplifying the management of user access and identity. Novell's worldwide channel, consulting, developer, education and technical support programs are the most extensive in the network computing industry. For information on Novell's complete range of products and services, contact Novell's Customer Response Center at (888) 321-4CRC (4272), or visit Novell's Web site at http://www.novell.com. Press may access Novell announcements and company information on the World Wide Web at http://www.novell.com/pressroom. Novell is a registered trademark of Novell, Inc. All other trademarks are the property of their respective holders.
Press Contacts:
Stacey Sparks
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