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Novell Education Gains ISO 9001 Registration; Distinction Means Customers are Assured Top Quality Education Division of Directory-enabled Networking Leader Achieves International Standard of Excellence PROVO, Utah — May 5, 1999 — Novell®, Inc., the world's leading provider of directory-enabled networking software and services, today announced Novell Education has received registration to the internationally recognized ISO 9001 business quality standard. Registration affirms Novell Education brings world-class services to customers through efficient and effective processes, enhancing overall quality of the product. This achievement further enhances Novell's industry leadership with demonstrated excellence in educational and other services combined with technological leadership in directory and Internet-based solutions. Novell Education's ISO 9001 registration comes as Novell celebrates the 10th anniversary of its Certified Novell Engineer (CNE®) program, the industry's first information technology (IT) certification. Novell is the pioneer and global leader in computer network and Internet education certification programs. "Novell Education's ability to meet the rigorous ISO 9001 standard is a testament to our commitment to quality for our customers and commitment to our educational partners," said Roger Blomgren, vice president of Novell Education. "Our partners' strong adherence to Novell's business processes lets us provide world-class technical education programs. It is this type of commitment that makes Novell and its partners industry leaders." According to Blomgren, Novell remains the leading provider of networking certification programs by adapting and increasing its certification program offerings to keep pace with today's increasing rate of technological advances. In addition to CNE, other Novell certifications include Master CNE, Certified Novell Administrator (CNA), Certified Novell Instructor (CNI), and Certified Internet Professional. During the past decade, nearly a million Novell certifications have been granted or are in process. Chuck Kinch, president of Novell partner New Horizons Computer Learning Centers, said, "Novell's ability to secure this esteemed certification stands as concrete evidence of the quality of education Novell provides its customers. Novell's commitment to business excellence generates a high level of customer confidence and ultimately drives awareness of partner businesses such as ours." Novell training and certification programs are available through Novell's global network of Novell Authorized Education Centers (NAEC) and Novell Education Academic Partners (NEAP), which include colleges, universities and high schools.
About ISO ISO is an international federation of national normalization organizations from approximately 100 countries whose certification is accepted around the world and is aimed at overall customer satisfaction. It applies to industries involved in the design, development, manufacturing, installation and servicing of products and services. To obtain certification, a company is evaluated in terms of management, leadership, a proactive and well-trained workforce, customer feedback, measurement, documentation, internal audits, continuous improvement and third-party validation.
About Novell Novell, Inc. (NASDAQ: NOVL) is the world's leading provider of directory-enabled networking software. Novell solutions give businesses total control of their private networks and the Internet, simplifying the management of user access and identity. Novell's worldwide channel, consulting, developer, education and technical support programs are the most extensive in the network computing industry. For information on Novell's complete range of products and services, contact Novell's Customer Response Center at (888) 321-4CRC (4272), or visit Novell's Web site at http://www.novell.com. Press may access Novell announcements and company information on the World Wide Web at http://www.novell.com/pressroom. Novell and CNE are registered trademarks and Certified Novell Engineer, Master CNE, Certified Novell Administrator, Certified Novell Instructor, Novell Authorized Education Center, Novell Education Academic Partner, CNA, CNI, NAEC and NEAP are service marks of Novell, Inc. All other trademarks are the property of their respective holders.
Press Contacts:
Stacey Sparks
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