Novell Issues Additional Y2K Updates
Customers use network-based tools to ready 44 million user licenses for Y2K
PROVO, UtahSeptember 22, 1999Continuing its efforts to help customer organizations worldwide ready their networks for Y2K, Novell, Inc. today announced additional updates have been posted for select Novell products on its Year 2000 Web site. In an effort to make the transition into the new millennium as smooth as possible for its customers, Novell has continued to test its directory-based products during the past three years for Y2K compliance in a variety of customer environments and configurations. Novell encourages customers to evaluate and install the latest available updates by accessing Novell's Year 2000 web site at http://www.novell.com/year2000.
Using Novell's free Y2K Information Ferret® tool, Novell customers to date have evaluated and checked more than 44 million user licenses of Novell's award-winning NetWare server platform for Y2K compliance, along with most other Novell products in use on their networks. The Ferret tool checks customers' servers for Novell products and evaluates the Y2K status of the products being used. In most cases, Novell provides customers with a detailed report of their Y2K product status within 24 hours of running the Ferret tool on their networks. The Ferret tool is available for download from Novell's Year 2000 web site.
Novell's Year 2000 web site also includes a Y2K e-mail subscription list. Currently, more than 80,000 Novell customers subscribe to the e-mail list and receive notification when critical Y2K information surfaces.
In addition to Novell's Ferret tool and web site, Novell offers Greenwich Mean Time's Check 2000 to help customers identify and repair potential Year 2000-related issues on the desktop. Check 2000 is a Windows product that checks PC's for Y2K risks by analyzing five levels of the Y2K problem: hardware (BIOS), operating systems, software programs, data and data sharing. Check 2000 is available from Novell for $20 per user for Novell ZENworks users and $44 when purchased as a standalone package.
Beginning on Friday, December 31 through Monday, January 3, Novell technical support will be open 24 hours a day, worldwide through the roll over to 2000 to address customer needs and inquiries. In the U.S. and Canada, Novell Technical Support can be reached by phone at (800) 858-4000. Worldwide technical support phone numbers may be found at http://support.novell.com/additional/telephone.htm. For other technical support resources, customers may also visit Novell's worldwide technical support web site at http://support.novell.com/misc/worldwide.htm.
Novell encourages customers during the last few months of 1999 to evaluate Novell's Year 2000 web site for all available resources, including information on how to contact Novell's customer response center, which handles all Y2K customer inquiries by e-mail, phone and fax.
For Year 2000 inquiries prior to December 31, customers may contact Novell's Y2K Customer Response Center in the U.S. and Canada, customers may send e-mail to email@example.com or call (888) 321-4CRC (4272). Customers outside the U.S. and Canada may visit the Year 2000 web site to obtain information on the customer response center nearest them.
Novell, Inc. (NASDAQ:NOVL) is the world's leading provider of directory-enabled networking software. Novell solutions give businesses total control of their private networks and the Internet, simplifying the management of user access and identity. Novell's worldwide channel, consulting, developer, education and technical support programs are the most extensive in the network computing industry.
For information on Novell's complete range of products and services, contact Novell's Customer Response Center at (888) 321-4CRC (4272), or visit Novell's Web site at http://www.novell.com. Press may access Novell announcements and company information on the World Wide Web at http://www.novell.com/pressroom. In addition, detailed comparisons between Novell products and competitive offerings from other vendors are available on the Web at http://www.novell.com/advantage.
Novell and Ferret are registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.
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