Oakland, CA 07/01/2002
Today, SUSE Linux, the international Open Source technology leader and solutions
provider, announced its participation in TSANet - the "Technical
Support Alliance Network". TSANet is a global support platform
that hosts more than 150 hardware and software providers. Within
the scope of TSANet, various manufacturers cooperate in providing
solutions for problems their enterprise customers encounter in
connection with their applications. Joining this
manufacturer-independent network, SUSE provides optimum support
for complex enterprise solutions.
"High-profile, certified IT solutions are the filigree interaction
of hardware, operating system, and applications. Our customers
expect us to handle defects as quickly as possible - and of course
even across manufacturer borders," explains Kai Altenfelder, Head
of the Support Services of SUSE Linux AG. "To the benefit of our
joint customers, TSANet assists us in tackling problems in
collaboration with various technology providers in an efficient
manner. This way, we create additional security for the successful
deployment of Linux in mission-critical systems."
SUSE offers professional Linux users custom-tailored support
services ranging from assistance within defined turnaround times
during regular office hours, up to the permanent availability of
specifically designated SUSE support engineers who are well
trained with the customer's systems and available "24/7".
More than any other provider in the Linux market, SUSE has the
competence, experience, and infrastructure required to provide
efficient high-level support services. Through the close
interweaving of support with the development competence of the
SUSE Labs, SUSE can solve problems down to the level of the Linux
source code. This guarantees maximum operating security for the
entire IT infrastructure - from desktop systems to high-end
servers.
For detailed information on the support offer of SUSE please
check http://support.suse.de/en/
About TSANet
Established in 1993, TSANet (Technical Support Alliance Network)
is a global alliance of more than 150 software and hardware
providers like Dell, Hewlett-Packard, IBM, Intel, Lotus, Oracle,
and Sun. TSANet helps manufacturers to simplify the service offer
for users who utilize multi-vendor solutions and solve
difficulties with multi-vendor solutions more efficiently. For
more information please check http://www.tsanet.org
About SuSE
SUSE Linux is one of the world's leading providers of complete
solutions based on the Open Source operating system Linux. In
addition to operating systems and application software for private
customers, SUSE offers software solutions and complete systems for
the deployment of Linux in companies.
SUSE supports its enterprise customers with a comprehensive range
of qualified consulting, training, and support services. The
company, which hosts the world's largest development team for Open
Source solutions, has made its unique project and support know-how
accessible via the Internet in the largest existing Linux
knowledge database.
For more information, please visit http://www.suse.de/en/
About Novell
Novell, Inc. is a leading provider of information solutions that deliver secure identity management (Novell® Nsure™), Web application development (Novell exteNd™) and cross-platform networking services (Novell Nterprise™), all supported by strategic consulting and professional services (Novell NgageSM). Active in the open source community with its Ximian and SUSE Linux brands, Novell is firmly committed to open source and offers comprehensive Linux products and services for the enterprise, from the desktop to the server. Novell's vision of one Net - a world without information boundaries - helps customers realize the value of their information securely and economically. For more information, call Novell's Customer Response Center at (888) 321-4CRC (4272) or visit http://www.novell.com. Press should visit http://www.novell.com/pressroom.
Novell is a registered trademarks; Nsure, exteNd and Nteprise are trademarks; and Ngage is a service mark of Novell, Inc. in the United States and other countries. SUSE is a registered trademark of SUSE Linux AG. * All third-party trademarks are the property of their respective owners.
Press Contact:
Jasmin Ul-Haque
Novell, Inc
Phone: +44 (0)1344 326-900
E-mail: juh@novell.com
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