Provo, UT — Jan. 29, 2001 — Michael Lyons has been promoted to vice president for Novell Customer Services, which includes Novell Education, Technical Services, and Developer Services. He will also serve on Novell's Executive Committee. With 27 years of global high tech services experience Lyons brings a strong record of customer service to the table.
"I certainly appreciate this opportunity and am very excited and honored about the opportunity to join Novell's Executive Committee," Lyons said. "I believe we have great opportunities in front of us and look forward to the challenges ahead."
Lyons is excited about the opportunity to ensure that Novell customers get the most out of their Novell Net services software. He plans to broaden Novell's offerings to ensure customers have solutions for their businesses. He will also work to allow customers to simplify the management of their networks and security.
"My top objective is to help Novell customers simplify, secure and accelerate their transitions to eBusiness by optimizing their use of Novell technologies," Lyons said.
Lyons plans a smooth transition by working closer with the other business units and with the sales organization to ensure Novell's success in the marketplace. His past responsibilities in technical support operations, along with his focus on solving customer needs, provide Lyons with a sure formula for success.
"I will continue to broaden our suite of offerings, ensuring our customers have the support and knowledge necessary to solve business problems and accelerate the movement of their business processes to the Net," he said
He joined Novell in 1996 as vice president of Support for the Americas and was promoted to vice president of Technical Services Worldwide in January 2000. Previously, Lyons served as director of the Customer Support Center and Operations manager for Wang Laboratories. During his 17 years at Wang Laboratories, he introduced several programs including a new Help Desk and remote network management services as well as a "just in time" logistics system for field operations.
Lyons attended the Columbus Technical Institute in Ohio and the University of Cincinnati in Cincinnati, Ohio. He currently serves on the Board of Directors for the Customer Support Consortium.
Press Contact:
John Pilmer
Novell, Inc.
801-222-5109
jpilmer@novell.com
