News Brief

Novell Enhances Channel Services Offerings

Provo, UT — Feb. 1, 2001 — Novell announced today a new sales promotion to benefit channel partners, allowing them to sell Novell's award winning Premium Service agreements to enhance their own on-site support to customers. Beginning Feb. 1 and running through Oct. 31, PartnerNet 2001 partners selling Premium 100-700 Service agreements from Novell Technical Services will receive a one-time 15% rebate for all new and upgraded agreements. This rebate is in addition to revenue currently paid through distributors to the channel partners for such sales.

As an enhancement to its recently launched PartnerNet 2001 program, this promotion is geared to complement a channel partner's own internal support team. With the growing complexity of transitioning to eBusiness many partners see the need to supplement the services they provide with those offered by Novell Technical Services. This combination provides channel partners the opportunity to offer their customers the highest level of on-site, Web-based, and phone support available. Channel partners enhance their relationships with customers by enabling them to obtain 7x24x365 support, guaranteed response times, along with increased personalization, training and self-help options.

For more information about the limited time channel promotion go to www.novell.com/partners/premiumservicerebate. For more information about Novell's PartnerNet 2001 go to www.novell.com/customers/channel/index.html. For more information about Novell Technical Services go to http://support.novell.com. To find a Novell authorized partner near you go to www.novell.com/commerce/index.html.

Press Contact:
John Pilmer
Novell, Inc.
801-222-5109
jpilmer@novell.com