Review the following sections for information on managing sessions on a Windows device:
Remote Management lets you remotely control a managed device. With remote control connections, the remote operator can go beyond viewing the managed device to taking control of it, which helps to provide user assistance and resolve problems on the managed device. For information on launching a Remote Control session, see Starting Remote Management Operations on a Windows Device.
The following table describes the various toolbar options available in the Remote Management viewer during a Remote Control session. It also lists the shortcut keys if they are available.
Option |
Shortcut Key |
Functionality |
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Connection Options |
Ctrl+Alt+Shift+P |
Allows you to configure various session parameters such as format and encoding for enhancing the session performance, logging, and local and remote cursor handling. |
Connection Info |
Ctrl+Alt+Shift+I |
Provides the hostname, port, screen resolution, and protocol version of the managed device. |
Full Screen |
Ctrl+Alt+Shift+F |
Allows you to toggle between full screen and normal mode. |
Request Screen Refresh |
Ctrl+Alt+Shift+H |
Refreshes the viewing window. |
Send Ctrl-Alt-Del |
Sends the Ctrl+Alt+Del keystroke to the managed device. This option is disabled for Remote View and Remote Diagnostics sessions. The Ctrl+Alt+Del keystroke is delayed in a remote session when used for the first time after rebooting the managed device. However the subsequent Ctrl+Alt+Del keystroke takes less time until you reboot the managed device again. |
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Send Ctrl-Esc |
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Invokes the Start menu on the managed device. |
Send Alt Key Press / Release |
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Clicking this option and pressing the ALT key on the keyboard sends the Alt keystroke to the managed device. |
Blank / Unblank Screen |
Ctrl+Alt+Shift+B |
Blanks or displays the screen on the managed device. When the screen of the device is blanked, the operations performed by the remote operator on the device are not visible to the user at the device. The keyboard and the mouse controls on the managed device also get locked. This option is enabled only if the Allow managed device screen to be blanked option is enabled in the Remote Management policy effective on the managed device. |
Lock / Unlock Keyboard and Mouse |
Ctrl+Alt+Shift+L |
Locks or unlocks the keyboard and mouse controls for the managed device. When the mouse and keyboard controls of the device are locked, the user at the managed device cannot use these controls. This option is enabled only if the Allow managed device mouse and keyboard to be locked option is enabled in the Remote Management policy effective on the managed device. |
Transfer Files |
Ctrl+Alt+Shift+T |
Launches a session to transfer files to and from the managed device. This option is enabled only if the Allow transferring files on the managed device option is enabled in the Remote Management policy effective on the managed device. For more information on File Transfer, see Managing a File Transfer Session. |
Collaboration |
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Launches a ZENworks Remote Management Collaboration Session on the managed device, which lets you invite multiple remote operators to join the remote management session. You can also delegate the Remote Control rights to another remote operator to help you solve a problem. For more information on Session Collaboration, see Session Collaboration. |
Remote Execute |
Ctrl+Alt+Shift+U |
Launches a Remote Execute session on the managed device, which enables you to remotely launch any executable on the managed device. This option is enabled only if the Allow programs to be remotely executed on the managed device option is enabled in the Remote Management policy effective on the managed device. |
Override Screensaver |
Ctrl+Alt+Shift+O |
Overrides any password-protected screen saver on the managed device during the remote session. This option is enabled only if the Allow screen saver to be automatically unlocked during Remote Control option is enabled in the Remote Management policy effective on the managed device. |
Disconnect |
Alt+F4 |
Closes the remote session. |
The Session Collaboration feature lets you invite multiple remote operators to join the Remote Management session if the remote operators have launched the Remote Management listener to listen to the remote session requests. You can also delegate the Remote Control rights to a remote operator to help you solve a problem and then regain control back from the remote operator. This option is currently supported only on Windows.
If you launch the Remote Control session on the managed device first, then you gain the privileges of the master remote operator. You can use Session Collaboration to:
Invite multiple remote operators to join the Remote Control session.
Delegate the remote control rights to a remote operator to help you solve a problem and then regain control back from him or her.
Terminate a remote session.
To launch Session Collaboration:
Launch the Remote Control session on the managed device in collaborate mode.
For information on launching a Remote Control session, see Starting Remote Management Operations on a Windows Device.
On the Remote Management viewer toolbar, click to display the Session Collaboration window.
The Session Collaboration window lists the remote operators added in the Remote Management policy effective on the device. Each remote operator is listed as a separate entry preceded by a colored circle:
A gray circle indicates that the remote operator has not joined the session.
A red circle indicates that the remote operator has joined the session and is in the Remote View mode.
A green circle indicates that the remote operator has joined the session and has been delegated Remote Control rights in the session.
For more information on Adding the Remote Operators, see Creating the Remote Management Policy
The following table lists the actions that you as a master remote operator can perform during session collaboration:
Task |
Steps |
Additional Details |
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Invite a remote operator to join a remote session |
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If the remote operator accepts the request and joins the session, the gray circle for the remote operator changes to red. By default, the new session starts in the Remote View mode. |
Delegate Remote Control rights to the remote operator |
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The selected remote operator is now in Remote Control mode and the red circle for the remote operator changes to green. The master remote operator automatically switches to the Remote View mode. |
Regain Remote Control rights from the remote operator |
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The remote operator switches into Remote View mode and the green circle for the remote operator changes to red. The master remote operator automatically switches to the Remote Control mode. |
Terminate the Remote Session |
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If the selected remote operator is in Remote Control mode, then you will regain the Remote Control rights. The remote operator’s session terminates and the color of the circle for the remote operator changes to gray. |
Invite an external remote operator |
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If the master remote operator disconnects the remote session, then all the remote operators are terminated from the session.
In a Remote Control session, if you want the device IP address to be displayed instead of the DNS name, check the Always default to IP address for all devices box.
The values that you provide to access a device while performing a Remote Control operation are saved in the system when you click Ok.
During a Remote Control operation, the following values are saved for an administrator and can be accessed during the next Remote Control operation:
Always default to IP address for all devices
Certificate Key Pair
During a Remote Control operation, the following values are saved for a device and can be accessed during the next Remote Control operation:
Device name
Authentication
Session Encryption
Enable logging
Route Through Proxy
Remote View lets you remotely connect with a managed device so that you can view the managed device desktop. For information on launching a Remote View session, see Starting Remote Management Operations on a Windows Device.
The following table describes the various toolbar options available in the Remote Management viewer during a Remote View session.
Option |
Shortcut Key |
Functionality |
---|---|---|
Connection Options |
Ctrl+Alt+Shift+P |
Allows you to configure various session parameters such as format and encoding for enhancing the session performance, logging, and local and remote cursor handling. |
Connection Info |
Ctrl+Alt+Shift+I |
Provides the hostname, port, screen resolution, and protocol version of the managed device. |
Full Screen |
Ctrl+Alt+Shift+F |
Allows you to toggle between full screen and normal mode. |
Request Screen Refresh |
Ctrl+Alt+Shift+H |
Refreshes the viewing window. |
Disconnect |
Alt+F4 |
Closes the remote session. |
Remote Execute lets you remotely run executables with system privileges on the managed device. To execute an application on the managed device, launch the Remote Execute session.
Launch the Remote Execute session.
For information on launching a Remote Execute session, see Starting Remote Management Operations on a Windows Device.
Specify the executable name.
If the application is not in the system path of the managed device, then specify the complete path of the application. If you do not specify the extension of the file you want to execute at the managed device, Remote Execute appends the.exe extension.
Click Execute.
The remote execution of the specified application might fail if the application is not available on the managed device in the defined path.
WARNING:By default, the Remote Management module runs as a service with system privileges on the managed device. Hence, all the applications launched during the Remote Execute session also run with system privileges. For security reasons, we strongly recommend that you close the application after use.
Remote Management lets you to remotely diagnose and analyze the problems on the managed device. This helps you to shorten problem resolution times and assist users without requiring a technician to physically visit the problem device. This increases user productivity by keeping desktops up and running.
NOTE:After installing ZENworks agent on a Windows XP device, you need to reboot the device to perform remote diagnostics operation.
The following table describes the various toolbar options available in the Remote Management viewer during a Remote Diagnostics session.
Option |
Shortcut Key |
Functionality |
---|---|---|
Connection Options |
Ctrl+Alt+Shift+P |
Allows you to configure various session parameters such as format and encoding for enhancing the session performance, logging, and local and remote cursor handling. |
Connection Info |
Ctrl+Alt+Shift+I |
Provides the hostname, port, screen resolution, and protocol version of the managed device. |
Full Screen |
Ctrl+Alt+Shift+F |
Allows you to toggle between full screen and normal mode. |
Request Screen Refresh |
Ctrl+Alt+Shift+H |
Refreshes the viewing window. |
Transfer Files |
Ctrl+Alt+Shift+T |
Launches a session to transfer files to and from the managed device. This option is enabled only if the Allow transferring files on the managed device option is enabled in the Remote Management policy effective on the managed device. For more information on File Transfer, see Managing a File Transfer Session |
Disconnect |
Alt+F4 |
Closes the remote session. |
When you launch a Remote Diagnostics session on the managed device, you can access only the diagnostics applications configured for the device in the Remote Management settings for diagnosing and fixing the problems on the device. During the session, the diagnostics applications are displayed as icons in a toolbar. By default, the following diagnostics applications are configured in the Remote Management Settings.
The following table lists the Remote Diagnostics applications:
Icon |
Application |
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System information |
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Computer Management |
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Services |
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Registry Editor |
You can configure the applications to be launched on the managed device during the Remote Diagnostics session. For more information on configuring the diagnostics applications, see Configuring the Remote Management Settings on a Windows Device.
Remote Management enables you to transfer files between the management console and the managed device. For information on launching a File Transfer session, see Starting Remote Management Operations on a Windows Device.
In the File Transfer window, the Local Computer pane displays all the files and the folders on the management console, and the Remote Computer pane displays all the files and the folders in the directory specified in the File Transfer Root Directory option in the Remote Management policy. If the File Transfer Root Directory is not specified in the policy or if the managed device does not have any policy associated with it, you can perform file transfer operations on the complete file system of the remote device.
NOTE: During a remote file transfer session when you upload or download a file, ensure that the file size does not exceed 2 GB. If the file size exceeds 2 GB, then the file will be copied but some of the file attributes will not be restored.
The following table explains the File Transfer controls and the options that are available for working with files from the File Transfer window. The Actions menu option is not yet supported on Linux. However, you can perform the operation by clicking the appropriate icon on the toolbar.
Tasks |
Shortcut Keys |
Steps |
Additional Details |
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Create New Local Folder |
Alt+L |
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Create New Remote Folder |
Alt+W |
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Open a File |
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Rename Files or Folders |
Alt+N |
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Delete Files or Folders |
Alt+D |
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You can use the Shift or Ctrl keys to select multiple files. |
Refresh Local Folder |
Alt+E |
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Refresh Remote Folder |
Alt+M |
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Sort Local Files |
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You can also sort the files by clicking the respective column headers. |
Sort Remote Files |
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You can also sort the files by clicking the respective column headers. |
Upload Files / Folders |
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The Action > Upload option is available only when the focus is on the local computer. You can use Shift or Ctrl keys to select multiple files. |
Download Files / Folders |
Alt+O |
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The Action > Download option is available only when the focus is on the remote computer. You can use Shift or Ctrl keys to select multiple files. . |
Cancel File Transfer |
Alt+C |
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You can also cancel the file transfer operation by clicking the cancel button. |
Display File Properties |
Alt+P |
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You can use Shift or Ctrl keys to select multiple files. Displays the cumulative size of the selected files and folders. |
Move to Parent Folder |
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The Remote Management performance during a remote session over a slow link or a fast link varies depending on the network traffic. For a better response time, try one or more of the following:
In the ZENworks Remote Management Connection window at the console, click Options and set the following values:
To maximize the Remote Management performance over slow link:
Select the Use 8-bit color option.
Set the Custom compression level to level 6.
Select the Block Mouse Move Events option.
Enable the Suppress Wallpaper option in the Remote Management Settings.
The speed of the Remote Management session depends upon the processing power of the managed device. We recommend that you use Pentium III, 700 MHz (or later) with 256 MB RAM or higher.
Do not set a wallpaper pattern.