This section provides solutions to problems you might encounter when using ZENworks 11SP2 System Reporting.
Unable to create a new Web Intelligence document in the ZENworks Reporting Server InfoView
Reports data displays #incompatible when the user creates a report by using Query HTML
Unable to schedule reports to a file location on a Linux device
Unable to set the focus for the ZENworks Reporting Server InfoView in Mozilla Firefox
Reports data are not displayed when you create a custom report by using Advanced (Java 2 required)
ZENworks Reporting Server displays an error when ZENworks is configured with an Oracle RAC database
ZENworks Reporting Server displays duplicate rows when a report is run
Unable to launch the ZENworks Reporting Server InfoView
Working With a Firewallin the ZENworks 11 SP2 Reporting Server Installation Guide.
cause:com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$NotFoundInDirectory: Server <Server_name>:6400 not found or server may be down (FWM 01003) cause:java.net.ConnectException: Connection refused: connect detail:Server <Server_name>:6400 not found or server may be down (FWM 01003) Connection refused: connect detail:Server <Server_name>:6400 not found or server may be down (FWM 01003) Connection refused: connect
If you launch ZENworks Reporting Server InfoView in Internet Explorer, the ZENworks Reporting Server InfoView hangs while opening a Web Intelligence document
Please wait while the document is being processed.
In Internet Explorer, click
> .Click the
tab, click , then click .Specify the site address of the Reporting Server.
Click
.Click
twice.If you launch the ZENworks Reporting Server InfoView by using Mozilla Firefox, the report might not generate the correct data if you change its attributes
Administration Browser Requirementsin the ZENworks 11 SP2 Server Installation Guide.
Reporting rights might not correctly work if you launch ZENworks Control Center from a locale other than English
Unable to send reports as an e-mail by using ZENworks Reporting Server InfoView if Reporting Server is installed on SLES 10 server
The destination plugin required for this action is disabled. If you require this functionality, please contact your system administrator.
Unable to send reports to a file location by using ZENworks Reporting Server InfoView if ZENworks Reporting Server is installed on SLES 10 server
The destination plugin required for this action is disabled. If you require this functionality, please contact your system administrator.
Unable to create a new Web Intelligence document in the ZENworks Reporting Server InfoView
Launch the ZENworks Reporting Server InfoView.
Click
.Click the
tab.Select
.Click
> .Reports data displays #incompatible when the user creates a report by using Query HTML
Launch the ZENworks Reporting Server InfoView.
Click
.Click the
tab.Select
.Click
> .Create the report again.
Unable to schedule reports to a file location on a Linux device
destination directory error. CrystalEnterprise.Disk unmanaged:
The ZENworks Reporting Server InfoView link is disabled in ZENworks Control Center when connected through a ZENworks Primary Server on which the ZENworks Reporting Server is not installed
The hosts file is located in c:\WINDOWS\system32\drivers\etc\ on Windows, and in /etc/hosts on Linux.
Unable to log into the ZENworks Reporting Server InfoView from the ZENworks Reporting Server login console when the ZENworks Reporting Server InfoView session times out
In ZENworks Control Center, click the
tab.In the ZENworks Reporting Server Reporting panel, click
.Unable to launch the SQL Viewer while creating a new Web Intelligence document in the ZENworks Reporting Server InfoView if the ZENworks Control Center is launched in French or Chinese locales
Launch the ZENworks Reporting Server InfoView.
Click
on the top right corner of the toolbar to display the Preferences page.Click
.Set the
to .Click
.The ZENworks Reporting Server InfoView might not be launched if BusinessObjects Enterprise XI is installed on a ZENworks Server that uses NAT
If ZENworks Reporting Server is installed on a Linux Primary Server, all the predefined reports always display the Greenwich Mean Time stamp
Generating bundle reports might fail if ZENworks Reporting Server is installed on a ZENworks Server that is connected to an external Sybase database
A database error occurred. The database error text is:[Sybase][ODBCDriver][SQL Anywhere]Run time SQL error -- *** ERROR *** Assertion failed:
106105 (10.0.1.3415)Unexpected expression type dfe_PlaceHolder while compiling. (WIS 10901)"
If you launch the ZENworks Reporting Server InfoView from a locale other than English, predefined reports might display some invalid characters
To stop the Novell ZENworks Monitor, Novell ZENworks Server, and Novell ZENworks Loader services, run the following commands:
/etc/init.d/novell-zenmntr stop
/etc/init.d/novell-zenserver stop
/etc/init.d/novell-zenloader stop
Back up the %ZENWORKS_HOME%/share/tomcat/conf/server.xml file.
In the server.xml file, search for the "<Connector port="443"" and the "<Connector port="80"" strings, then add the "URIEncoding="UTF-8" string before the /> tag in both strings.
(Conditional) If you configured a different port while installing ZENworks 11, repeat Step 3.
To start the Novell ZENworks Monitor, Novell ZENworks Server and Novell ZENworks Loader services, run the following commands:
/etc/init.d/novell-zenmntr start
/etc/init.d/novell-zenserver start
/etc/init.d/novell-zenloader start
Log in to ZENworks Control Center.
Click
> .To stop the Novell ZENworks Monitor, Novell ZENworks Server, and Novell ZENworks Loader services, click
> > .Double-click
> .Double-click
.In the Novell ZENworks Monitor Properties dialog box, click
.Double-click
.In the Novell ZENworks Server Properties dialog box, click
.Double-click
.In the Novell ZENworks Loader Properties dialog box, click
> .Back up the %ZENWORKS_HOME%/share/tomcat/conf/server.xml file.
In the server.xml file, search for the "<Connector port="443"" and the "<Connector port="80"" strings, then add the "URIEncoding="UTF-8" string before the /> tag in both strings.
(Conditional) If you configured a different port while installing ZENworks 11, repeat Step 4.
To start the Novell ZENworks Monitor, Novell ZENworks Server, and Novell ZENworks Loader services, click
> > .Double-click
> .Double-click
.In the Novell ZENworks Monitor Properties dialog box, click
.Double-click
.In the Novell ZENworks Server Properties dialog box, click
.Double-click
.In the Novell ZENworks Loader Properties dialog box, click
> .Log in to ZENworks Control Center.
Click
> .Unable to set the focus for the ZENworks Reporting Server InfoView in Mozilla Firefox
In the Mozilla Firefox browser, click
> .Click
.Deselect
check box.Click
.Reports data are not displayed when you create a custom report by using Advanced (Java 2 required)
Click
> > > .Click
> .Deselect
check box next to any java 1.6.0_20 versionor above, then click .Click
.Restart the web browser.
Unable to run a Report
Stop the Tomcat service.
Delete the contents of the following folder:
In ZENworks 11: %zenworks_home%/share/tomcat/work/catalina/localhost
In ZENworks 11 SP1 and SP2: %zenworks_home%/share/boe/tomcat55/work/catalina/localhost
NOTE:This is a temporary cache that Tomcat builds on startup.
Restart the Tomcat service.
Stop the Tomcat service.
To prevent the creation of the sessions.ser file, which stores the content of the sessions, uncomment the <Manager pathname="" /> line in the following file:
In ZENworks 11: Tomcat\conf\context.xml
In ZENworks 11 SP1 and SP2: Tomcat55\conf\context.xml
NOTE:When the Tomcat service is stopped and restarted or when application server reload is triggered, the standard Manager implementation will attempt to serialize all currently active sessions to a disk file located via the pathname attribute.All such saved sessions will then be de-serialized and activated when the applications server reload is completed.
Check if the session.ser file exists in the following folder. If it does, then delete it:
In ZENworks 11: %zenworks_home%/share/tomcat/work/catalina/localhost
In ZENworks 11 SP1 and 11 SP2: %zenworks_home%/share/boe/tomcat55/work/catalina/localhost
Restart the Tomcat service.
NOTE:If none of the above actions are able to resolve the issue, re-start the system.
ZENworks Reporting Server displays an error when ZENworks is configured with an Oracle RAC database
Create an empty boe_jdbc_url.txt file in the following location:
Windows: ZENWORKS_HOME/conf/datamodel/
Linux: /etc/opt/novell/zenworks/datamodel/
Add the JDBC URL for the Oracle RAC server in the file.
jdbc:oracle:thin:@(DESCRIPTION= (ADDRESS=(PROTOCOL=tcp)(HOST=Ipaddress1)(PORT=1521)) (ADDRESS=(PROTOCOL=tcp)(HOST=IpAddress2)(PORT=1521)) (CONNECT_DATA=(SERVICE_NAME=OracleServiceName)))
Run the novell-zenworks-configure -c UpdateBOE command.
Launch ZENworks Reporting Server.
Run or create reports successfully in an Oracle RAC environment.
For more information, see TID 7010228 in the Novell Support knowledgebase.
ZENworks Reporting Server displays duplicate rows when a report is run
Launch ZENworks Reporting Server.
Open the relevant report.
In the
, select to open the report in Webi XI.Click
.Select the
tab.In the
section, uncheck the option.Click
.Save the report.