With proper planning, you can assist users in retrieving accidentally deleted items and items that became unavailable because of database damage.
NOTE:Setting up a restore area enables users to restore deleted mailbox items (messages, appointments, tasks, and so on), but not deleted contacts (entries in Contacts folders and personal address books).
A restore area is only as useful as the post office data that is backed up regularly. Ensure that you are backing up every GroupWise post office regularly. For more information, see Backing Up a Post Office.
A restore area is a location you designate to hold a backup copy of a post office so that you or GroupWise client users can access it to retrieve mailbox items that are unavailable in your live GroupWise system.
To set up a restore area:
Create a backup copy of the post office folder for users to access as a restore area.
The name of the restore area folder must follow the same conventions as a post office folder.
In the GroupWise Administration Console, click System > Restore Area Management.
The Restore Area dialog box lists any restore areas that currently exist in your GroupWise system.
Click New to set up a new restore area.
On the General tab, specify a unique name for the new restore area. If desired, provide a lengthier description to further identify the restore area.
You can set up one restore area per post office.
In the Path field, browse to and select the folder that you created in Step 1.
If the location is on a remote Windows server:
Specify the remote location as a UNC path.
Configure the POA service to run as This Account on the Windows server with administrator rights to access the remote location.
(Conditional) If the remote location requires different credentials from those in use by the POA service, specify the user name and password for the remote location on the Post Office Settings tab.
(Conditional) For a restore area on Linux, specify the full path to the folder that you created in Step 1 in the Linux Path field in Linux path format, so that the Linux POA can locate the restore area.
Click the Membership tab.
Click Add, select the post office, or one or more individual users in the post office, that need access to the new restore area, and then click OK to add them to the membership list.
When the membership list is complete, click OK to create the new restore area.
If you display the Post Office Settings tab for a post office that has a restore area assigned to it, you see that the Restore Area field has been filled in.
Use the backup software for your platform, as listed in Backing Up a Post Office, to restore a backup copy of the post office into the restore area.
Grant the user who is starting the POA the following rights to the restore area folder:
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Linux: |
755 |
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Windows: |
Change |
(Conditional) For a restore area on Windows, if the restore area is located on a different server from where the post office folder is located, provide the POA with a user name and password for logging in to the remote server.
You can provide that information using the Remote User Name and Password fields on the Post Office Settings tab, or using the /user and /password startup switches.
Continue with Restoring a User’s Mailbox Items or Letting Client Users Restore Their Own Mailbox Items as needed.
After you have set up a restore area and placed a backup copy of a post office into it, you can restore a user’s mailbox items for the user. This will not affect any new items added to the mailbox since the backup, but will merge backed-up items with new items.
In the GroupWise Administration Console, browse to and click the name of a user or resource for which you need to restore mailbox items.
Click More > Restore.
Click Yes to restore the user’s or resource’s mailbox items.
Notify the user and explain the following about the restored items:
The user might want to manually delete unwanted restored items.
The user should file or archive the items that he or she wants within seven days. After seven days, unaccessed items are deleted after the amount of time allowed by existing auto-delete settings. For details, see Environment Options: Cleanup. If auto-deletion is not enabled, the restored items remain in the mailbox indefinitely.
After you have set up a restore area and given client users access to it, users can selectively restore individual items into their mailboxes. This saves you the work of restoring mailbox items for users and it also saves users the work of deleting unwanted restored items.
In the backup copy of a mailbox, only items that are different from the live mailbox are displayed. If the backup mailbox looks empty, it means that it matches the contents of the live mailbox.
After a restore area has been set up:
In the GroupWise client, click File > Open Backup.
(Conditional) If you are prompted:
In the Restore From field, browse to and select the restore area folder.
In the Password field, type your GroupWise password.
Click OK to access the backup copy of your mailbox.
Retrieve individual items as needed.
The backup copy of your mailbox offers basic features such as Read, Search, and Undelete so that you can locate and retrieve the items you need.
When you are finished restoring items to your live mailbox, click File > Open Backup again to remove the check mark from the Open Backup option and return to your live mailbox.