The GroupWise Sync Agent uses the SOAP protocol to communicate with the GroupWise POA. GroupWise includes tools for monitoring those SOAP connections.
The POA web console provides information about SOAP events that are passing between the GroupWise Sync Agent and the POA. For more information, see the documentation for your version of GroupWise:
GroupWise 2014: Monitoring SOAP Events
in the GroupWise 2014 Administration Guide
GroupWise 2012: Monitoring SOAP Events
in the GroupWise 2012 Administration Guide
GroupWise Monitor can be configured to notify you when a POA is running out of SOAP threads. When you receive the notification, you can restart the POA. Configure GroupWise Monitor to notify you when the poaSOAPThreadBusy variable exceeds a threshold of 20. For more information, see the documentation for your version of GroupWise:
GroupWise 2014: Configuring Email Notification for Agent Problems
in the GroupWise 2014 Administration Guide
GroupWise 2012: Configuring Email Notification for Agent Problems
in the GroupWise 2012 Administration Guide