2.5 Preventing New Devices from Connecting Automatically

By default, when a user configures a new mobile device to synchronize GroupWise data, the device can immediately connect to your Synchronizer system and start the initial synchronization process. If you prefer, you can configure your Synchronizer system to block new devices from connecting until you allow access.

2.5.1 Enabling the Device Quarantine

  1. In Synchronizer Web Admin, click the Mobility Connector to display the Mobility Connector Configuration page.

  2. Select Quarantine New Devices so that new devices cannot connect to your Synchronizer system until you allow them to.

    Quarantine New Devices option

  3. Click Save Custom Settings.

  4. Click Home on the menu bar to return to the main Synchronizer Web Admin page.

  5. In the Actions column for the Mobility Connector, click Stop Stop icon to stop the Mobility Connector, then click Start Start icon to start the Mobility Connector and apply the changes.

  6. Continue with Releasing New Devices from the Quarantine.

2.5.2 Releasing New Devices from the Quarantine

After you enable the new device quarantine, new mobile devices cannot connect to your Synchronizer system until you release them from the quarantine. You are not notified when users configure new devices, so you should check regularly for new devices.

  1. In Synchronizer Web Admin, click Monitoring Monitor icon in the Actions column for the Mobility Connector to display the Connector Monitoring Information page.

    If your Synchronizer system services a large number of mobile device users, you might need to wait for this page to display.

    Quarantined devices display in red. The user’s sync state displays as Synced because data has synchronized from the user’s GroupWise mailbox to the Mobility Connector, but the data has not yet synchronized to the user’s mobile device.

  2. Click Allow Device Allow Device icon to allow the new device to connect to your Synchronizer system and received the GroupWise mailbox data.

    or

    Click Delete Device Allow Device icon to refuse the connection and remove the device from your Synchronizer system.

    IMPORTANT:Be sure to notify the user about why his or her device was prevented from connecting to your Synchronizer system.