86.5 Configuring Email Notification for Agent Problems

The Monitor Agent can notify you by email when agent problems arise.

86.5.1 Configuring Email Notification

You can configure the Monitor Agent to notify one or more users by email if an agent goes down. You can also receive email confirmation messages showing that the Monitor Agent itself is still running normally.

  1. In the Monitor Agent console, select one or more agents, and then click Preferences > Setup to display the Notify settings.

  2. Specify one or more comma delimited email and/or pager addresses to notify.

  3. Specify the Internet domain name of your GroupWise system.

  4. If the mail system to which email notification is being sent performs reverse DNS lookups, specify the IP address or hostname of a server to relay the notification messages through.

    The Monitor Agent should relay email notifications through a server that has a published DNS address.

  5. Select the events to trigger email notification messages.

    • Agent Down

    • Server Down

    • Threshold Exceeded

    • State Returns to Normal

    If you want to be notified of more specific states, see Customizing Notification Thresholds.

  6. Select the amount of time that you want to elapse before repeat email notifications are sent.

  7. To monitor the Monitor Agent and assure it is functioning normally, specify the number of minutes between Monitor Agent email notification messages.

  8. Click Submit to save the email notification settings.

86.5.2 Customizing Notification Thresholds

To refine the types of events that trigger email notification messages, you can create your own thresholds that describe very specific states. Using thresholds, you can configure the Monitor Agent to notify you of problem situations peculiar to your GroupWise system.

  1. Ensure that notification has been properly set up.

    For instructions, see Configuring Email Notification.

  2. In the Monitor Agent console, click Thresholds on the Status page.

    The tabs at the top of the window enable you to create a separate threshold for each type of GroupWise agent.

  3. Select the type of agent to create a threshold for.

  4. In the Threshold Expression field, select a MIB variable.

    GroupWise agent MIB files are located in the agents/mibs folder. The MIB files list the meanings of the MIB variables and what type of values they represent. The meaning of the MIB variable selected in the Threshold Expression field is displayed above the field.

  5. Select an operator from the drop-down list.

  6. Type the value to test for.

    For example, you might want to test the mtaOldestQMsg variable for a specific number of seconds that you consider to be too long for a message to be in the queue.

  7. In the State field, select an existing state.












    Create a new state:

    1. In the Monitor Agent console, click Preferences > States.

    2. Type a name for the new state.

    3. Select a severity level.

    4. Provide instructions about how to handle the new state.

    5. Click Close to save the new state.

  8. Click OK to create the new threshold.

  9. Repeat Step 2 through Step 8 for each type of agent that you want to create a customized state for.

  10. Ensure that Threshold Exceeded is selected in the Notification Events box.

  11. Click OK to save the new notification settings.