17.5 Testing GroupWise WebAccess

After you have installed WebAccess, you should test it in the environments where you think that your GroupWise users will typically use it.

17.5.1 Testing WebAccess on a Workstation

To test WebAccess on a workstation:

  1. To access GroupWise WebAccess, use the following URL:

    http://web_server_address/gw/webacc

    Replace web_server_address with the IP address or DNS hostname of your web server. If the web server uses TLS, use https rather than http.

  2. Type your GroupWise user name in the User Name field and your GroupWise mailbox password in the Password field.

  3. (Optional) Click Settings, and then select the interface language you want from the Language drop-down list.

  4. Click Login to display the GroupWise WebAccess main window.

  5. Click Options > Help for more information about using GroupWise WebAccess.

17.5.2 Testing WebAccess on a Tablet Device

To test WebAccess on a tablet device:

  1. To access GroupWise WebAccess on a tablet device such as an iPad, use the following URL:

    http://web_server_address/gw/webacc

    Replace web_server_address with the IP address or DNS hostname of your web server. If the web server uses TLS, use https rather than http.

    or

    (Conditional) If you have a tablet device that is not yet supported, but you want to see how well the mobile interface works on your device, use the following URL:

    http://web_server_address/gw/webacc?User.interface=mobile

    Replace web_server_address with the IP address or DNS hostname of your web server. If the web server uses TLS, use https rather than http.

  2. Type your GroupWise user name in the User Name field and your GroupWise mailbox password in the Password field.

  3. (Optional) Tap Settings, and then select the interface language you want from the Language drop-down list.

  4. Tap Login to display the GroupWise WebAccess main window.

  5. Tap Options > Help for more information about using GroupWise WebAccess on your iPad.

17.5.3 Testing the WebAccess Basic Interface on a Mobile Device

To test the WebAccess basic interface on a mobile device:

  1. To access GroupWise WebAccess in the web browser on your mobile device, use the following URL:

    http://web_server_address/gw/webacc

    Replace web_server_address with the IP address or DNS hostname of your web server. If the web server uses TLS, use https rather than http.

  2. Follow the instructions in your mobile device’s documentation to add this URL to your Favorites or Bookmarks so you do not need to type the URL every time you log in on your mobile device.

  3. Type your GroupWise user name in the User Name field and your GroupWise mailbox password in the Password field.

  4. Tap Login to display the GroupWise WebAccess main window.

    The appearance of the WebAccess basic interface varies depending on the size of the screen where it is displayed.

For more information about using WebAccess on your mobile device, see the WebAccess Basic Interface Quick Start.

As an alternative to this limited interface, you can synchronize GroupWise data to your mobile device using the GroupWise Mobility Service. For more information, see the GroupWise Mobility Service 18 Administration Guide on the GroupWise documentation site.

17.5.4 Assisting Users with Login Problems

The WebAccess Login page includes a Can’t log in link, which provides the following information to WebAccess users by default:

If you have forgotten your GroupWise password, contact your local GroupWise administrator.

For your convenience and for the convenience of your WebAccess users, you can customize the information that is provided by the Can’t log in link. For setup instructions, see Helping Users Who Forget Their GroupWise Passwords in the GroupWise 18 Administration Guide.

17.5.5 Monitoring the WebAccess Application

You can monitor the WebAccess Application from your web browser. For more information, see Using the WebAccess Application Console in the GroupWise 18 Administration Guide.