A.2 Mobility Service Troubleshooting

See also:

You cannot access the Mobility Admin console after installation

Possible Cause: The date and time on your workstation does not match the date and time on the Mobility server.
Action: Reset the time as needed so that the workstation and the Mobility server match. This Mobility system requirement is listed in Mobility Server Requirements in the GroupWise Mobility Service 18 Installation Guide.

The process of adding users does not proceed as expected

Explanation: When you add a large number of users to the Mobility Service in a group, the Admin console might not display progress as expected. Refreshing the page might give an invalid server error.
Possible Cause: A timing issue between the Add User process and the display of the Admin console page occasionally causes this problem.
Action: Wait for a while, and then refresh your browser.