12.0 Internet Agent Error Messages
Some error and informational messages you might receive when using the Internet Agent (GWIA) originate from the program engine or from SMTP when the program makes connections with hosts, and from other sources as well. This section includes the error messages generated by the GWIA.
Variables, such as strings or numbers, are shown in italics and are represented by the following:
-
ASCII strings are represented by xxx, yyy, or zzz
-
Decimal characters are represented by nnn
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Hexadecimal characters are represented by hhh
This section contains information on the following GWIA errors:
NOTE:This guide does not include a comprehensive list of all possible GroupWise agent error messages. It lists error messages for which solutions are readily available from GroupWise engineers and testers. You can search the Novell Support Knowledgebase to locate additional solutions documented by Novell Support as specific customer issues have been resolved.
GWIA: Command task could not be added to message body, rc =xxxx
Source:
GroupWise Internet Agent.
Explanation:
A file output error occurred, probably because of a full disk or an inaccessible directory.
Action:
If rc = D109, check access rights and privileges in the wpcsin directory.
or
If rc = D907, check access rights and privileges in the wpcsin directory.
GWIA: Configuration data is missing from the database
Source:
GroupWise Internet Agent.
Explanation:
The domain database (wpdomain.db) is damaged.
GWIA: ConvertPerfect Error while converting attachment file file_name
Source:
GroupWise Internet Agent.
Explanation:
The user sent the message using the Convert Attachment feature of the Advanced Send Option, which invokes ConvertPerfect. ConvertPerfect might not know how to convert this type of file, the file could not be decrypted, or a file I/O error occurred. This problem might generate a different error message than the one listed above.
Action:
None.
GWIA: Currently unhandled command value, xxxx, was received by the gateway
Source:
GroupWise Internet Agent.
Explanation:
An unrecognized command was received from ConsoleOne.
Action:
Resend the command.
GWIA: Database initialization error: xxxx
Source:
GroupWise Internet Agent.
Explanation:
The GWIA database management code could not be initialized
GWIA: Database open error: xxxx
Source:
GroupWise Internet Agent.
Explanation:
The domain database path could not be created, or the database did not open.
Action:
Make sure that the domain database (wpdomain.db) is in the domain directory.
GWIA: Deferred delivery file I/O error--encryption error
Source:
GroupWise Internet Agent.
Explanation:
An encrypted non-queue file was moved to the gwhold directory.
Action:
Do not put any files in gwhold, remove any files not named with a HEX time stamp, and restart the GWIA.
GWIA: Deferred delivery file I/O error-memory error
Source:
GroupWise Internet Agent.
Explanation:
The GWIA server ran out of memory.
Action:
Free more memory.
GWIA: Deferred delivery file I/O error-message undeliverable
Source:
GroupWise Internet Agent.
Explanation:
The message could not be written to disk in the qfiles directory.
Action:
Check to see if the disk is full, and check access to the directory.
GWIA: Deferred file, file_name, has been moved to the PROBLEM directory
Source:
GroupWise Internet Agent.
Explanation:
After the GWIA retry schedule expired, the message was moved to the problem directory. The destination host was temporarily down (it sent back a 400-level SMTP reply code) so the program could not transfer the message.
Action:
Contact the postmaster for the destination host to make sure the host is up. Have the user resend the message.
GWIA: File close error on file file_name in module xxxx
Source:
GroupWise Internet Agent.
Explanation:
A close of the named file resulted in an error.
Action:
Check if some other process on the server is holding the file open. Check for network problems.
GWIA: File creation error on file file_name in module xxxx
Source:
GroupWise Internet Agent.
Explanation:
An open of the named file resulted in an error.
Action:
Check access in the named directory.
GWIA: File open error on file file_name in module xxxx
Source:
GroupWise Internet Agent.
Explanation:
An open of the named file resulted in an error.
Action:
Check access to the named file and directory, and check access to the file.
GWIA: File read error on file file_name in module xxxx
Source:
GroupWise Internet Agent.
Explanation:
A read of the named file resulted in an error.
Action:
Check access to the named file.
GWIA: File write error on file file_name in module xxxx
Source:
GroupWise Internet Agent.
Explanation:
A write to the named file resulted in an error.
Action:
Check access in the named directory, and check to see if the disk is full.
GWIA: Gateway that uses this directory is not yet defined
Source:
GroupWise Internet Agent.
Explanation:
The GWIA has been installed, but it is not yet configured.
GWIA: Gateway Configuration Database could not be found
Source:
GroupWise Internet Agent.
Explanation:
The directory where the domain database (wpdomain.db) resides cannot be found, given the GWIA’s default directory and the GWIA startup options.
Action:
Use the GWIA directory startup option /work to reference the directory below wpgate in the domain where the GWIA executable file resides, or simply invoke the executable from that directory. Check network rights.
Source:
GroupWise Internet Agent.
Explanation:
The GWIA was not able to allocate sufficient memory.
Action:
Free up more memory.
GWIA: Memory exhausted while processing an Administrator Command
Source:
GroupWise Internet Agent.
Explanation:
The GWIA ran out of memory while processing a command sent to the GWIA by ConsoleOne.
Action:
Free up more memory.
GWIA: Message File open failed
Source:
GroupWise Internet Agent.
Explanation:
The GWIA could not open a message file.
Action:
The message file is moved to the problem directory in the domain directory.
GWIA: Message re-queuing failed. The message must be deleted
Source:
GroupWise Internet Agent.
Explanation:
A message could not be put into or removed from the delayed delivery and the retry queue maintained under the gwhold directory because of a disk or a memory error.
Action:
Check access to the gwhold and qfiles subdirectories.
Action:
Check to see if the disk is full.
Action:
Free more memory.
GWIA: Message transport session open error: xxxx
Source:
GroupWise Internet Agent.
Explanation:
This is almost always caused by a memory error.
Action:
Free up memory.
GWIA: Processing inbound message...
Source:
GroupWise Internet Agent.
Explanation:
This is an informational message. A message is being received by the GWIA from the foreign system.
Action:
None.
GWIA: Processing outbound command...
Source:
GroupWise Internet Agent.
Explanation:
This is an informational message. ConsoleOne has sent a command to the GWIA. Commands are STATE, REQUEST STATS, REBOOT, and DIRECTORY SYNCHRONIZATION.
Action:
None.
GWIA: Processing outbound message...
Source:
GroupWise Internet Agent.
Explanation:
This is an informational message. A message is being received by the GWIA from the GroupWise system.
Action:
None.
GWIA: Running the agent with conflicting effective users
Source:
GroupWise Internet Agent for Linux.
Explanation:
You are starting the GWIA as a user that is different from the user the GWIA is configured to run as. The user specified in the uid.conf file does not match the user specified in the uid.run file.
Possible Cause:
The user specified in the uid.conf file has been manually edited.
Possible Cause:
The uid.conf file has been deleted.
GWIA: Scratch-pad file creation error: xxxx
Source:
GroupWise Internet Agent.
Explanation:
The GWIA settings file, SET, could not be created.
Action:
Check access (write or create) to the 000.prc directory.
Action:
Check to see if the disk is full.
GWIA: Scratch-pad file write error: file_name
Source:
GroupWise Internet Agent.
Explanation:
The GWIA settings file, SET, could not be written.
Action:
Check access (write or create) to the 000.prc directory.
Action:
check to see if the disk is full.
GWIA: Unable to find TCPIP Kernel
Source:
GroupWise Internet Agent.
Explanation:
The GWIA must find the TCP/IP kernel already loaded or the GWIA automatically loads the TCP/IP kernel. If the TCP/IP kernel is not or cannot be loaded automatically, this error results.
Action:
Check to see that the TCP/IP kernel is installed and configured.
GWIA: Unable to listen on SMTP port
Source:
GroupWise Internet Agent.
Explanation:
The TCP/IP kernel is not installed correctly or the GWIA is unable to take control of port 25 (SMTP port number). Other processes might have control of port 25, thereby preventing the GWIA from taking control of port 25.
Action:
Unload the TCP/IP kernel then reload it. If another process has control of port 25, unloading the TCP/IP kernel shows it.