You should add GroupWise users to your Mobility system when they express the need to synchronize their GroupWise data to their mobile device.
IMPORTANT:Do not add GroupWise users to your Mobility system who do not have a current need for data synchronization. When you add a user to your Mobility system, GroupWise data continually synchronizes from GroupWise into your Mobility system. If that data is not being used on a mobile device, that synchronization produces unnecessary overhead in your Mobility system.
For information about new, moved, and deleted GroupWise users, see Managing Changes in the GroupWise System.
When you add a GroupWise user to the Mobility Service, the synchronization process adds several weeks of the user’s GroupWise data to the Mobility Service database. Once the provisioning process is complete, the user will then be able to access that content on their mobile device. If so configured, the system can notify new GMS users when this process is complete via an email to their GroupWise account.
Enabling notification for new GMS users requires two configuration changes that are not set by default. These include enabling and configuring system notifications in the Mobility Administration Console and setting the provisionCompleteMail file to ENABLED: yes.
For information to:
Enable system notifications, see Enabling System and Service Notifications.
Enable the provision-complete email notification, do the following:
Open the provisionCompleteMail file at opt/novell/datasync
Change the first line, ENABLED from no to yes
(Optional) If needed, you can modify the Body text to provide more information to new GMS users.
Save your changes.
IMPORTANT:The provisionCompleteMail file is overwritten during version upgrades. Make a backup of the file before upgrade if you want to retain any changes to the file post upgrade.
All users in the GroupWise Address Book are available to add to your Mobility system.
Adding users individually is appropriate for a small number of users. Maintenance of large numbers of users is much easier if you add them as members of GroupWise groups.
To add a user to your Mobility system:
In the Mobility Admin console, click Users.
Click Add User.
In the Search field, type the first or last name of a specific user, then click Search.
or
Click Search to list the users in the user source that the Mobility Administration Console has been configured to search.
Select one or more users to add to your Mobility system.
Click Add to add the users to your Mobility system.
If so configured, the new user will receive an email once the provisioning process is complete. For information, see Understanding User Provisioning and Enabling Notification.
As the preferred alternative to adding individual users in the Mobility Administration Console, you can add users to any GroupWise group. You can use the GroupWise Admin console to manage GroupWise groups.
If so configured, users added to the Mobility system via a group, will receive an email once the provisioning process is complete. For information, see Understanding User Provisioning and Enabling Notification.
Users who are added to groups are added to the Mobility system based on the Group Membership Polling Rate setting. For setup instructions, see Adjusting the Mobility Administration Console Polling Rate for Groups of Users.
You can also poll groups immediately. For instructions, see Updating a Group of Users in Your Mobility System.
For more information, see Managing Groups of Users.
The GroupWise Mobility Quick Start for Mobile Device Users describes the synchronization settings that are available to users on the Mobility Settings page of the Mobility Administration Console. You can also control users’ synchronization settings as an administrator. The settings most recently saved by either you or the user become the user’s current settings.
To change a user’s synchronization settings:
In the Mobility Administration Console, click Users.
Select a user.
(Conditional) To set GroupWise settings for users, click Edit GroupWise Settings.
(Conditional) To set device settings, click Edit Device Settings.
Select and deselect options as needed to customize the user’s data synchronization.
Click Save, then click Close Window.
The user’s synchronization settings are immediately changed.
The method that you use to delete a user from your Mobility system depends on how you added the user:
If you added an individual user, you delete the user in the Mobility Administration Console.
In the Mobility Administration Console, click Users.
Click Delete to the right of the user, then click Delete User to confirm.
The user’s status changes briefly to Deleting, then the user disappears from the list.
If you added a user account to your Mobility system by adding it to a GroupWise group, you must delete the user account from the group in order to delete it from your Mobility system. You can use the GroupWise Administration Console to manage GroupWise groups.
In your Mobility system, the user is removed from the group according to the group polling rate. For background information, see Adjusting the Mobility Administration Console Polling Rate for Groups of Users.
You can also poll immediately. For instructions, see Adding Users through a GroupWise Group.
Incorporating multi-factor authentication (MFA) for users to access GroupWise provides another layer of security that you can add to Mobility. GroupWise supports MFA through NetIQ Advanced Authentication, which enables you to protect your IT infrastructure and sensitive data more effectively and securely.
For information about configuring MFA, see Multi-Factor Authentication.