A.4 Device Sync Agent Troubleshooting

See also:

The Device Sync Agent does not start

Possible Cause: The GroupWise Sync Agent is not running.
Action: Start the GroupWise Sync Agent.
Possible Cause: The Mobility Service is not running.
Action: Check the current status of the Mobility Service. If needed, start or restart the Mobility Service. For instructions, see Section 2.1, Starting and Stopping the GroupWise Mobility Service. Then start the Device Sync Agent in the Mobility Admin console.
Possible Cause: An application on the Mobility server is using ports 80 and 443. These ports need to be available for use by the Device Sync Agent for communicating with mobile devices.
Action: Stop and disable the other application that is using ports 80 and 443 on the Mobility server.